Senior PACS Analyst

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital.  This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

Some roles may be based outside of our Colorado office (remote-only positions). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Serve as a liaison between customers, IT staff, and vendors for software support issues. Lead the design, build, testing, support, maintenance, and troubleshooting of assigned clinical applications and systems.

1. Plan, lead, and coordinate the design, build, installation, upgrade, updates, and user training of new and established Information Systems to maintain appropriate levels of technology and functionality as determined by Vail Health and vendors.
2. Work with IT team members, vendors, and customers to coordinate project plans, including: timetables, testing, training, and implementation dates. Keep involved personnel informed of changes via email update, meetings, etc.
3. Prioritize, investigate, and troubleshoot problems and questions pertaining to system applications, hardware, interfaces, and data processing as appropriate. Solve the problem and/or help determine correct measures to be taken toward the solution. Document status of issues on a timely basis.
4. Work with vendors to solve software/hardware issues.
5. Communicate with customers in a prompt, courteous, professional manner. Evaluate problems in a timely manner and collect all information required to solve the problem.
6. Communicate appropriately to local and/or remote support staff and works together with these entities to develop a solution to the problem.
7. Take calls as scheduled to meet around-the-clock needs of system users.
8. Assist clinical areas with the development and support of application specialists of “super users”.
9. Assist these application specialists with development of training materials that accurately reflect system(s) and their appropriate usage by customers.
10. Provide and maintain system documentation and procedures for IT applications.
11. Perform other duties as assigned. Must be HIPAA compliant.
12. Role model the principles of a Just Culture.

• 3 years IT analyst experience required.
• 3 years of healthcare experience preferred.

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• Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Must have working knowledge of the English language, including reading writing and speaking English.

• Bachelor's degree or four years of relevant experience in lieu of a degree of required.

Benefits at Vail Health (Full and Part Time) Include:

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement 
• Comprehensive Health Benefits: 
  • Medical
  • Dental 
  • Vision
• Educational Programs: 
  • Tuition Assistance 
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching 
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

Pay is based upon relevant education and experience per year.