Senior Operations Project Manager

Job Title: Senior Operations Project Manager

Job Type: FT

Location: #LI- Remote, to be considered for this role, you must reside in one of the following states —AZ, CT, FL, GA, IL, KS, MA, MD, ME, MI, MO, NC, NJ, NV, NY, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV   

Who We Are

Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be! At Flores, we focus on technology and customer service, so our clients can focus on their employees. We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services. With a 97% client retention rate, we continue to grow our footprint across the US.

Please visit our website to learn more about our people, culture, and benefits! www.flores-associates.com.

Job Summary

At Flores, we are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. The Senior Operations Project Manager will oversee the planning, execution, and completion of high-impact projects. This role requires strong experience and familiarity with the CDH industry, motivating leadership skills, a strategic mindset, and the ability to manage projects simultaneously. The ideal candidate will have a proven track record of successful project management in the CDH industry and a passion for driving results. This can include overseeing multiple projects concurrently, supporting large-scale platform migrations and ensuring the success of many ongoing efforts. The Senior Operations Project Manager reports to the VP of Process and Planning.

What You’ll Do

• Lead the planning and implementation of operations projects from inception to completion.
• Develop project scope, objectives, and deliverables in collaboration with stakeholders.
• Create detailed project plans, including timelines, resource allocation, and risk management strategies.
• Coordinate and manage cross-functional teams to ensure milestones are met.
• Monitor and report on project progress, addressing any issues and risks that arise.
• Ensure projects are completed on time, within scope, and within budget.
• Foster a collaborative and positive team environment.
• Perform other duties as assigned.
• Maintain quality work that exemplifies and promotes Flores’ core values.

Who You Are

• A graduate of a Bachelor’s degree program from a four-year college or university in Business or a related field, with 7+ years of experience in project management focused on complex projects and implementations.
• Someone with strong experience and familiarity in the CDH Industry. Demonstrated experience with Consumer-Directed Healthcare (CDH) plans, including Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), Health Reimbursement Arrangements (HRA), and COBRA administration. 
• Experienced with implementing Software and/or systems and supporting change management.
• Experienced with reporting tools, running SQL scripts and creating reporting packages is preferred, and familiarity with Agile and Scrum methodologies is preferred.
• Someone with strong project management skills (PMP, PSPO I or other Project Management certification preferred), able to manage multiple projects simultaneously. 
• An individual with an excellent understanding of project management methodologies and best practices, and proficient in project management software(s) and tools.
• Excellent verbal and written communication, with proven leadership skills and the ability to bring people/teams together.
• A qualified candidate who possesses above average analytical and problem-solving skills.
• An individual that understands the value of providing a high level of customer service.

Work Environment

Flores’ standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional #LI-remote office environment. To be considered for this role, you must reside in one of the following states  —AZ, CT, FL, GA, IL, KS, MA, MD, ME, MI, MO, NC, NJ, NV, NY, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. This position frequently communicates with Flores team members and candidates and must be able to exchange accurate information clearly in these situations.

How We Support Our Team

At Flores, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too!

• Competitive Benefits – Flores offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!
• Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.
• Community Involvement – We love to give back to our community, and we recognize that our team does too! We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.

Our Core Values & Diversity Focus

Our vision is to be the most admired benefits partner, and our core values and beliefs are:

• We believe in always doing the right thing.
• We believe that a remarkable service experience is possible.
• We believe in trusting one another as an operating philosophy.
• We believe that high performance teams deliver extraordinary results.
• We believe in building benefits technology that converts the complex to easy.
• We seek to empower, empathize, and respect our team members and our world.

Flores & Associates is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and are committed to creating an inclusive environment for all employees. This is not intended to be an all-inclusive list of job related responsibilities and requirements.