Senior Operations Lead, Fraud

Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we’re redefining consumer credit for the better. Sound like a mission you can get behind?

We’re seeking a Senior Operations Lead, Fraud to serve as a connection between senior leadership and frontline teams. In this newly created role, you’ll align strategic goals with actionable frontline execution, driving meaningful impact across Fraud Operations.

This is a unique opportunity to shape critical operations at a company on the verge of becoming the household name in consumer credit for the 50% of Americans who are not served by traditional financial institutions.

The impact you’ll make:

You’ll advance our mission of enabling financial progress by driving operational excellence, ensuring regulatory compliance, and fostering employee engagement across multiple fraud-focused teams. 

As Senior Operations Lead, Fraud, your responsibilities will include:

• Lead & Develop Teams: Manage, mentor and support 6+ Fraud Team Leads across 4 distinct teams, empowering them to succeed.
• Performance Insights: Establish meaningful reporting and performance dashboards that provide clear insights into agent performance and operational success.
• Employee Engagement: Foster an environment of open communication, collaboration, and empowerment, ensuring Fraud associates feel supported, connected, and motivated.
• Optimize Fraud Operations: Drive process improvements to enhance efficiency, scalability, and regulatory compliance. 
• Stakeholder Engagement: Partner with cross-functional teams—including legal, compliance, and enterprise risk—to align Fraud strategies with company goals and regulatory requirements.

You’ll thrive in this role if you:

• Have 5+ years of operations experience in the banking or credit industry.
• Have 3+ years of experience managing Fraud Operations and/or Investigations in the banking or credit industry.
• Have a proven track record building and refining investigation processes that drive efficiency and accuracy. 
• Are an accomplished people leader with a history of motivating and developing teams to deliver outstanding results.
• Understand key federal regulations impacting the banking and credit industries and can ensure compliance in all operations.
• Have designed and led quality monitoring programs that have successfully improved operational effectiveness
• Have identified and driven business and process improvements that saved time and resources for your company.
• Are adept at setting a strategic vision and executing it through your team to achieve measurable results.
• Excel at communicating, collaborating with and influencing partners at all levels, including business leaders, legal, compliance, risk and enterprise stakeholders.
• Are excited to jump into our dynamic, fast-paced, innovative environment.

Compensation

Annual full-time base salary range: $77,500 - $95,000

Additional compensation in the form(s) of participation in our annual incentive program and equity are dependent on role.  Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes unlimited paid time off, 401(k) match, a monthly wellness stipend, health/ dental/ vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-friendly work environment.

About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. 

It all started with a realization:  nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn’t do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit.

To date, over three million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores. 

Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.

Interested in learning more? Check out The Mission Lane Junction for articles on culture, credit, and community, and The Mission Lane Newsroom for media mentions.

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Mission Lane is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law.  Applicants can initiate an accommodation request by contacting peopleops@missionlane.com.

Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

Each Laner is responsible for keeping Mission Lane informed of their primary work location within the United States. Changes to a Laner's work location may result in changes to certain benefits based on local policies and requirements. If a Laner desires to move to an approved state within the US, we ask that they notify People Operations at least 30 days prior to moving, so we can ensure appropriate setup takes place.