Senior Operations Analyst (Remote, US) - Texas, United States - Remote

Who We Are

Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America.

We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone.

We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard.

We strongly encourage candidates to check out our website at www.renewhome.com  to learn more about the world-changing work we are doing.

Role Summary

The Senior Operations Analyst is responsible for supporting all aspects of OhmConnect Energy’s (OCE’s) ERCOT Back Office Operations which includes Transaction Management, Revenue Assurance and Customer Experience.

What You Will Do

• Ensure OCE customers are onboarded accurately through different channels, this includes required disclosures, capturing accurate customer information, transaction types etc; while ensuring fraud mitigation procedures are followed.
• Ensure timely processing of all market transactions; including processing and resolving transaction rejects.
• Ensure all contract and Transmission and Distribution Utility (TDU) rates are accurately updated and represented in the billing system.
• Act as a liaison between transaction management and customer experience, effectively ensuring customer outbound calls are issued to customer service agents to support customer life-cycle needs.
• Assist Revenue Assurance to ensure OCE customers are invoiced timely and accurately per Public Utilities Commission of Texas (PUCT) Rules; support other projects on an as needed basis.
• Manage resolution of MarkeTrak issues per market rules.
• Calculate and create commission reports for third-party sales partners.
• Subject matter expert for Electronic Data Interchange (EDI) transactions and TXSET to provide support for TXSET 5.0 implementation.
• Provide monthly reporting statistics on areas such as enrollments, rejections and MarkeTrak.
• Work with internal teams to support all aspects of the Demand Response product, ensuring continuous improvement of the product.
• Assist with Identifying areas of improvement across the Operations back office and throughout the lifecycle of the customer experience.
• Update and create documentation of operational processes and policies as needed.
• Support company targets in customer count, revenue, and demand response.

Requirements

• Minimum of 3 years in Retail Energy
• Minimum of 3 years in ERCOT market operations
• Bachelor's Degree or equivalent market experience
• Strong analytical and problem-solving skills with a history of meeting company objectives

Benefits

What You'll Get

• A competitive salary based on experience. The base salary for this role is: $85k - $124k.
• Fully remote work environment with home office set-up allowance.
• Company perks include parental leave, unlimited vacation, and corporate values of working sustainably and putting families first.
• Competitive benefits package that includes a full suite of wellness benefits and equity.
• Opportunity to work with amazing people who are passionate about halting climate change, thriving in a fully-remote work environment, and learning and growing every day.
• 401k matching.

Not eligible for visa sponsorship.

EQUAL OPPORTUNITY EMPLOYER

Individuals seeking employment at Renew Home are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.