Senior Mobile Device Management Engineer

The Role:

We are seeking a highly skilled and experienced Senior Mobility Engineer to manage and support our mobile device infrastructure, inclusive of Apple iPhones and iPads. This role is critical in ensuring the efficient, secure, and compliant management of mobile devices in a regulated environment. The ideal candidate will have expertise in Microsoft Intune, Jamf, and experience working within regulated industries, ideally financial services.

This position is based in our Chicago office. We follow a hybrid policy of 3 days onsite and 2 days remote work.

Key Responsibilities:

• Manage the deployment, configuration, and maintenance of mobile devices across the enterprise using Intune and Jamf.
• Develop, implement, and enforce mobile device management (MDM) policies, procedures, and best practices to ensure compliance with regulatory requirements and corporate standards.
• Oversee device lifecycle management, including procurement, provisioning, inventory tracking, upgrades, and decommissioning.
• Collaborate with security teams to implement and maintain secure configurations, encryption, and data protection on mobile devices.
• Collaborate with engineering teams to address ancillary hardware and software compatibility, such as connecting iPads to external monitors, peripheral devices and business applications.
• Test and validate iOS updates prior to deployment to ensure compatibility with in-office networks, virtual desktop applications (e.g., VMware Horizon), and other critical systems.
• Act as a subject matter expert (SME) on mobile device technologies, providing guidance and support to end-users, IT teams, and management.
• Monitor and troubleshoot mobile device performance, connectivity, and application issues, ensuring high availability and optimal user experience.
• Evaluate and recommend new technologies and tools to enhance mobile device management and security capabilities.
• Develop and maintain technical documentation, including standard operating procedures (SOPs), configuration guides, and support materials.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in mobile device management, including extensive use of Intune and Jamf.
• Proven experience working in a regulated environment, preferably in financial services or a similar industry.
• Strong knowledge of MDM solutions, iOS device configuration, Apple Business Manager, and enterprise application deployment.
• Familiarity with compliance frameworks, data privacy regulations, and security best practices for mobile devices.
• Excellent troubleshooting skills and the ability to analyze and resolve complex technical issues.
• Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams.
• Relevant administrative or security certifications are a plus.

Preferred Skills:

• Experience with scripting and automation to streamline device management tasks.
• Knowledge of VPN, Wi-Fi configuration, and enterprise network integration for mobile devices.
• Understanding of endpoint security solutions and mobile threat defense technologies.

About Us

Morningstar DBRS is a leading provider of independent rating services and opinions for corporate and sovereign entities, financial institutions, and project and structured finance instruments globally. Rating more than 4,000 issuers and 60,000 securities, it is one of the top four credit rating agencies in the world.

Morningstar DBRS empowers investor success by bringing more transparency and a much-needed diversity of opinion in the credit rating industry. Our approach and size allow us to be nimble enough to respond to customers' needs in their local markets, but large enough to provide the necessary expertise and resources they require. Market innovators choose to work with us because of our agility, tech-forward approach, and exceptional customer service.

Morningstar DBRS is the next generation of credit ratings.

Compensation and Benefits

At Morningstar we believe people are at their best when they are at their healthiest. That’s why we champion your wellness through a wide-range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:

• Financial Health
  • 75% 401k match up to 7%
  • Stock Ownership Potential
  • Company provided life insurance - 1x salary + commission

• Physical Health 
  • Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
  • Additional medical Wellness Incentives - up to $300-$600 annual
  • Company-provided long- and short-term disability insurance

• Emotional Health 
  • Trust-Based Time Off
  • 6-week Paid Sabbatical Program
  • 6-Week Paid Family Caregiving Leave
  • Competitive 8-24 Week Paid Parental Bonding Leave
  • Adoption Assistance
  • Leadership Coaching & Formal Mentorship Opportunities
  • Annual Education Stipend
  • Tuition Reimbursement

• Social Health 
  • Charitable Matching Gifts program
  • Dollars for Doers volunteer program
  • Paid volunteering days
  • 15+ Employee Resource & Affinity Groups

Base Salary Compensation Range

Total Cash Compensation Range

If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker.

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we’ve found that we’re at our best when we’re purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.