Senior Medical Director, Mental Health

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Senior Medical Director, Mental Health is a critical national leadership role responsible for overseeing and advancing the strategic vision, clinical operations, and quality initiatives of mental health services across all 50 states. This position demands an experienced leader with a deep understanding of mental health care delivery and the ability to implement innovative, patient-centered approaches that enhance mental health outcomes nationwide. The successful candidate will be instrumental in shaping the future of mental health care, promoting integration, standardization, and excellence in service delivery.

Essential Duties and Responsibilities

• Strategic Leadership: Lead initiatives and execute on a comprehensive strategic plan for mental health services that aligns with the organization’s mission and addresses the diverse needs of patients across the nation. Lead efforts to integrate mental health services into broader healthcare delivery systems, ensuring a holistic and coordinated approach to patient care. Ensure alignment with the organizations mission and objectives with a focus on enhancing the quality and accessibility of mental health services nationwide. Seeks radical improvements of habitual practices for the sake of quality, cost and service improvements. May be called to resolve serious or unusual patient or employee complaints.
• Clinical Oversight:  Provide authoritative clinical leadership and guidance to the mental health team, ensuring delivery of high-quality, evidence-based practices and clinical excellence. Conduct regular evaluations of clinical performance metrics across states, implementing necessary interventions and improvements to meet or exceed national benchmarks.
• Quality and Performance Improvement: Partner with the Medical Quality division to promote, assist with and advance national quality standards and improvement programs. Ensure compliance with regulatory requirements and industry best practices. Leverage advanced data analytics to identify trends, drive performance improvements, and uncover opportunities for national-scale healthcare innovation.
• Technological Advancement and Innovation: Lead the adoption and integration of advanced telehealth technologies and innovative tools to enhance service delivery and patient engagement.  Partner with IT and digital health teams to ensure that the virtual care platform is user-friendly, secure, and fully compliant with national standards and regulations.
• Policy Development and Implementation:  Lead the development and implementation of policies and protocols that ensure compliance with national mental health regulations and standards.  Advocate for policy changes that improve access to mental health services and address systemic barriers to care.
• Operational Management and Efficiency: Partner with your operational dyad, ensuring effective resource allocation and seamless service delivery across diverse geographic locations. Implement standardized processes to optimize efficiency, enhance patient flow, and ensure efficient service delivery on a national scale. Facilitates THMG care councils and business unit meetings as needed.
•  Team Development and Leadership: Mentor and develop mental health providers and support staff, fostering a culture of continuous professional development and learning across all regions. Promote interdisciplinary collaboration and the sharing of best practices across state lines to enhance team performance and patient care. Assist administrative managers with gaining understanding of provider perspectives.
• Stakeholder Engagement: Engage cross-functionally with internal and external stakeholders, including Clinical Quality, Clinical Strategy, Clinical Product, Engineering, Legal, Finance, Client Services, RCM, and others to enhance care coordination and patient outcomes.
• Provider Engagement: Promotes the advancement of an exceptional physician and clinician experience throughout our Teladoc Health Medical Group (THMG) network. Represents the THMG provider network needs, reevaluates and evolves internal processes end to end through active participation - resulting in a joyful provider experience. Serves as an approachable voice to help balance provider and organizational perspectives; facilitates two-way understanding and helps achieve mutually beneficial outcomes.

Supervisory Responsibilities

Yes

Required Qualifications:

• Medical degree (MD or DO) or Master’s or PhD level mental health prescriber with active and continuous board certification in a mental health specialty OR primary care specialty with equivalent experience in managing and overseeing national mental health programs.
• An active medical license to practice in the United States.
• At least 10 years of clinical practice experience, including a minimum of 5 years in a senior leadership capacity.
• Required license or credential needed to perform job: Board certified in a Primary Care Specialty or Mental Health Specialty
• Deep understanding and experience working in, developing and/or implementing integrated care models, value-based care models and population health management strategies.
• Comprehensive knowledge of virtual healthcare delivery systems, telehealth regulations, and digital health technologies.
• Demonstrated success in strategic planning, quality improvement, and managing healthcare clinical operations on a national scale.
• Exceptional leadership and team-building skills, with a proven ability to inspire and guide a diverse workforce across multiple states.
• Excellent communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders nationwide.
• Comprehensive knowledge of healthcare regulations, standards, and compliance requirements applicable across the United States.

The base salary range for this position is $270,000- $300,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.