Senior Marketing Automation Specialist - Remote

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.

Experity offers the following:

• Benefits – Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
• Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
• Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
• Flexibility – Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
• Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
• Career Development – Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
• Team Building – We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
• Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Job Summary: 

The Senior Marketing Automation Specialist plays a critical role within the revenue operations function, focused on optimizing the efficiency and effectiveness of marketing processes, technology, and metrics. The Senior Marketing Operations Strategist bridges the gap between Marketing, Sales, and Revenue Operations to maintain a cohesive approach to marketing engagement.

This role's expertise in marketing technology, analytics, lead management, and campaign execution is essential for driving continuous improvement of marketing efforts and contributing to the overall success of Experity.

Responsibilities:

• Act as the internal marketing technology subject matter expert. Configure and manage the system to ensure seamless execution of marketing strategies. Identifying opportunities for optimization, performance measurement, and alignment based on current marketing campaigns and system capabilities
• Own the automation and systems driving Experity's lead handoff process. Ensure all marketing leads receive prompt follow-up, and no lead is left behind. Optimize routing logic based on product interest, response time SLAs, and lead type
• Analyze, maintain, and present weekly/monthly/quarterly Marketing KPIs and pipeline reports with an eye toward iterative improvement; partner with Growth Marketing to close the gap between top-of-funnel metrics, UTM tracking, and lead/pipeline reporting, allowing our teams to assess channel effectiveness
• Become a data champion, identifying opportunities to plug holes in data capture and automate enrichment. Maintain and enhance database quality through programs like RingLead and DemandTools
• Develop database segmentation – build and manage list segmentation that drives automation touchpoints and translates into program experience for audiences across specific product segments
• Monitor system performance, quickly identify and resolve software problems, and provide regular system performance trend reports
• Provide stakeholders insights into campaign performance, demand generation metrics, and KPIs using Account Engagement, Salesforce, and other BI platforms
• Partner with the Growth Marketing team to leverage Demandbase intent data in our lead assignment model, proactively identifying accounts to flag for sales; strategize on Demandbase usage & analytics to ensure optimal tool usage
• Perform other duties and responsibilities as assigned

Education and Experience: 

• Bachelor's degree or equivalent combination of education and experience
• 5+ years of experience in marketing, marketing operations, or similar functions (e.g., revenue operations)
• 3+ years of experience working with Salesforce, Marketing Cloud Account Engagement, or similar CRM/marketing automation tool
• Demonstrate the ability to make well-informed decisions independently and take ownership of tasks and projects from inception to completion
• Capable and comfortable in various reporting environments (Excel, Salesforce, Marketing Cloud Account Engagement, B2B Marketing Analytics, etc.)
• Understanding of B2B marketing concepts, including lead management, demand generation, nurturing, and data governance
• Hands-on experience with project management tools, preferably Wrike
• Experience with data orchestration technologies such as RingLead, Dataloader.io, or Demand Tools is a plus
• Strong organization, research, and time management skills and ability to manage multiple projects and competing tasks/priorities
• Self-driven and demonstrates creativity and adaptability in a fast-paced environment
• Excellent verbal communication skills and the ability to communicate with all levels within the organization in a collaborative way

Preferred: 

• Marketing Cloud Account Engagement Specialist Certified
• Proficient in Salesforce.com CRM
• Basic understanding of API/Webhooks, HTML, CSS, and JavaScript
• Familiar with lead routing tools like RingLead or LeanData
• Familiar with B2B Marketing Analytics and/or attribution modeling
• Familiar with Account Based Marketing
• Experience in the healthcare industry

Budgeted salary range:

$75,350 to $87,000

Team Member Competencies:

• Understands role on the team and works to achieve goals to the best of your ability.
• Working within a team means there will be varying opinions and ideas. Active listening and thoughtfully responding to what your team member says.
• Take responsibility for your mistakes and look for solutions. Understand how your actions impact team.
• Provides assistance, information, or other support to others to build or maintain relationships.
• Maintaining a positive attitude. Tackle challenges as they come, and don’t let setbacks get you down.
• Gives honest and constructive feedback to other team members.
• When recognizing a problem, take action to solve it.
• Demonstrates and supports the organization's core values.

Every team member exhibits our core values:

• Team First
• Lift Others Up
• Share Openly
• Set and Crush Goals
• Delight the Client

Our urgent care solutions include:

• Electronic Medical Records (EMR): Software that healthcare providers use to input patient data, such as medical history, diagnoses, treatment plans, medications, and test results.
• Patient Engagement (PE): Software that shows patients the wait times at various clinics, allows patients to reserve a spot in line if there's a wait, and book the appointment.
• Practice Management (PM): Software that the clinic front desk staff uses to register the patient once they arrive for their appointment.
• Billing and Revenue Cycle Management (RCM): Software that manages coding, billing and payer contracts for clinics so they don’t have to.
• Teleradiology: Board certified radiologist providing accurate and timely reads of results from X-rays, CT scans, MRIs, and ultrasounds, for our urgent care clients.
• Consulting: Consulting services for urgent care clinics to assist with opening, expanding and enhancing client's businesses