Senior Manager (VP) – Mortgage Collections & Loss Mitigation

Work Location:

Hours:

Line of Business:

Pay Detail:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Senior Manager, Collections & Recovery manages or oversees one or more business unit or section of the Collection or Recovery Department.

The Senior Manager will be responsible for collections, SPOC, new loss mitigation intake, underwriting, and closing activities.

Remote

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Responsible for the overall coordination and management of several segments, functions and/or teams in Collections or Recovery
• Develops and implements strategic plans and provides leadership and vision for areas of responsibility; Participates in the efforts to ensure achievement of division and corporate objectives
• Typically manages large-scale teams and/or multiple departments within a line of business or function with material responsibility for associated operational, vendor, customer and financial risks
• Leads the analysis of operational performance to determine shortfalls and develops plans for implementation of related improvement plans through management staff; Key contributor
• Implements action to ensure service deliverables are achieved consistently
• Oversees the development and management of department budget
• Oversees the management of department data processing, telephone and other systems. Monitors performance of systems and communicates feedback to department management and directly to vendors as appropriate; Integrates new systems and upgrades into unit operations as needed
• Coaches and develops Employees; ensures performance management activities are undertaken and completed for all Employees
• Ensures effective communications and information sharing within the unit(s) and with other departments, outside contacts and Customers; seeks ways to improve effectiveness of communications and implements changes as necessary. Coordinates support from various internal departments as necessary
• Develops, assigns and monitors plans to ensure completion of goals, objectives and meeting deadlines. Trains new staff members and other related departments in policies, practices and procedures including incorporating procedures for new products, laws and regulations

Education & Experience:

• 4 Year Degree or equivalent experience
• 7 + Years of related experience
• In-depth understanding of consumer collections or recovery practices
• Detailed knowledge of Company products/services and offerings
• Supervisory experience required
• Preferred previous experience in working with multiple departments within the organization such as: Collections, Vendor, Loss Mitigation, Legal, Risk, Compliance, Customer Service, Loan Administration and Remarketing,
• Proven organizational ability
• Demonstrates problem solving skills
• Excellent communication skills, both verbal and written
• Experience with related systems and software
• Strong PC skills
• Green Belt Certification preferred
• Default Mortgage Servicing experience preferred
• Supervisory experience as it pertains to default underwriting of mortgage loans preferred
• Detailed knowledge of company products/services and offerings including default servicing for GSE, GOVY, and portfolio loans preferred

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
 

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.