Senior Manager, Technical Program Management

See yourself at Twilio

Join the team as Twilio’s next Senior Manager on Twilio’s Automation PMO team in the Global Operations organization.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences. The Automation PMO team is looking for their next Senior Manager to shape the future of the organization. The team consists of dedicated Technical Program Managers that serve highly integrated and cross-functional product and engineering organizations to take programs from concept to delivery by leveraging best practices to ensure predictable and timely delivery.

You will be partnering and collaborating with a variety of stakeholders from Product, Engineering, Operations, Support and Legal to create cutting-edge AI solutions for customers make it a delight to use Twilio products. If you are excited about building and leading a complex technical program management team while creating clarity within ambiguous environments with a highly dedicated team, this is the opportunity for you.

Responsibilities

In this role, you’ll:

• Guide and set Objectives and Key Results (OKRs) for your team as well as expand on core processes for product teams to develop their own OKRs.
• Guide and enable the team to standardize on processes and procedures via your experience and certifications as well as industry best practices
• Sets clear priorities for direct reports and effectively helps them resolve prioritization conflicts. Enable them to own and drive projects to completion, on time, and with exceptional quality. 
• Clearly communicate team goals and accomplishments with stakeholders to drive awareness and celebrate impact.
• Provide clear and actionable feedback regarding success and areas of opportunity to direct reports
• Provide exceptionally well crafted executive leadership reports that clearly articulate the progress of the product and engineering group as well as for guide direct reports on reporting for critical initiatives.
• Use your influence and tact to drive team results and …