Senior Manager, STD Claims

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: We support US flexible working arrangements in the contiguous 48 states.   

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.  

The opportunity:  

Senior Managers are responsible for the service, risk, and financial performance of a team of Short-Term Disability Case Specialists. This role is responsible for delivering Service and Performance Guarantee expectations through clear expectations, daily reporting, recognition, and feedback. This role is accountable for client experience and strong claims management practices which require aligning work practices, performance, and initiatives to reflect the organization’s strategic priorities. Creating high performance teams is critical in renewing and attracting new clients.   

How you will contribute:  

• Plan and direct the work of the claim team including regular review & assessment of team progress and performance against Service and Performance Guarantees.

• Manage claims and customer service activities to optimize and sustain effective risk analysis, performance, profitability while delighting clients.

• Communicate verbally and in writing with clients, agents, vendors, and internal resources including senior management, in response to all inquiries including claimant or case specific statuses, escalated calls or departmental process and performance measures.

• Responsible for the leadership and development of Case Specialists.

• Develop, implement, and evaluate claim practices to deliver best in class claim. effectiveness and service. Ensure uniformity and consistency with all claim practices and procedures.

• Collaborate with all constituents to deliver on department expectations in support of sales objectives and client service goals.

What you will bring with …