Senior Manager, Quantitative Strategic Research and Insights

About the team

Zillow’s Research & Insights (ZRI) team is a multidisciplinary team of researchers, which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, Population Scientists, and Research Operations. We all play a significant role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group.

- We seek out and test exciting new ideas using primary research and are dedicated to improving the home buying, selling, and moving processes.

- We care deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.

About the role

As the Quantitative Research Lead, you’re responsible for starting the function of strategic horizontal programs for Quantitative research at ZRI. Your team will cover horizontal investments for Zillow that expand multiple lines of business. Your team will develop performance measures that will track the user experience of our online assets and for product, and market research to understand our user segments to inform marketing strategies. You will work closely with the other two quant disciplines in the team, Population Science and Behavioral Science and with our colleagues in Data Science.

You'll provide our data-hungry team with information to make confident product and market decisions centered on customer needs.

Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home. If you enjoy working across functions and want to be involved in some of the company's biggest initiatives, then this job is for you!

You Will Get To:

• Set up the vision and roadmap for Strategic Quant Horizontal programs Research at Zillow Group.

• Build and develop a team of quant researchers reporting to you.

• Lead advanced quantitative research through the entire research cycle (e.g. ideation, design, analysis, dissemination)

• Metric development, survey work, market research, large scale data analysis.

• Work closely with marketing, product, and other researchers in the team.

• Work alongside with the Population Science and Behavioral Science leads to move the discipline of quantitative work forward within Research and Insights.

• Engage partners in research, present actionable findings, and influence stakeholders to take action. Collaborate with Director, Senior Directors, and VP level team members who will seek expertise and advice.

• Create frameworks, templates, and processes to scale research capability across the team.

• Identify and solve critical problems facing multiple teams or the organization. Trusted expertise is relied upon by people across the company. Find opportunities and define problems in the domain. Coordinate alignment and delivery of complicated multi-team projects in collaboration with technical and non-technical stakeholders.

• Regularly introduce and adapt ideas from the community to solve problems at a cross-functional level. Proactively innovate by taking calculated risks with potentially significant rewards to solve critical business problems after carefully analyzing the feasibility, impact, and alignment of the proposed solutions with organizational objectives.

• Serve as an essential translation layer, acting as the conduit between science, engineering, and product, bridging functional gaps and bringing the point of view of the customer.

• Work through ambiguity to translate business and customer objectives into concrete metrics for measurement and evaluation with profound insight and strategic thinking. Subject matter expertise in both internal and external measurement tools and processes. Apply expertise to pioneer new approaches to measurement and evaluation that drive significant improvements in business operations and product innovation.

• Actively ensure data integrity, consistency, and alignment across teams as an integral part of the work. Drive innovation and continuous improvement of data systems using deep knowledge of data. Data-driven insights benefit the entire business across multiple teams.

• Lead multiple projects independently, prioritize business objectives, and deliver high-quality work on time, across multiple business lines.

• Mentor more junior team members and develop their careers.

• Expected to travel around 3-4 weeks a year to participate in in-person working sessions and retreats with colleagues.

• Contribute, learn, grow, and have fun!

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $194,000.00 - $310,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• PhD in consumer behavior, marketing, social psychology, communication, economics, sociology, or a related quantitative discipline is a prerequisite for applicants. They should have a passion for keeping up with the literature in their related field to advance research methodology at Zillow.

• 10+ years leading end to end quantitative research to address insights & marketing questions in an industry setting.

• 4+ years of experience leading quantitative researchers.

• Expertise in advanced survey design (including sampling & weighting), quasi-experimental, and experimental research methods, including discrete-choice modeling, advanced regression techniques, conjoint analysis, and segmentation.

• Understand trade-offs between methods and when each are best suited to address a business problem.

• Proficient with data analysis using at least one programming language, such as R, Python, C++ or similar, and experience with SQL

• Proficient with statistics and statistical modeling. Experience with advanced statistical modeling such as Structural Equation Modeling is a plus.

• Experience with applied AI / Machine Learning tools for data analysis is a plus.

• Advanced user of Qualtrics, or similar tools for survey hosting and collection.

• Experience with Market research such as willingness-to-pay, price sensitivity estimation.

• Strong communication and collaboration skills.

• Experience translating research findings into product & marketing improvements and describing why they matter to customers and business.

• Experience presenting findings, engaging partners in research, and influencing them to take action.

• Experience prioritizing research activities to deliver practical insights and direction quickly

Transferable Skills

Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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