FreshRemote.Work

Senior Manager, Quality

Roseland, NJ / Remote

CoreWeave is a specialized cloud provider, delivering a massive scale of GPU compute resources on top of the industry’s fastest and most flexible infrastructure. CoreWeave builds cloud solutions for compute intensive use cases — VFX and rendering, machine learning and AI, batch processing, and Pixel Streaming — that are up to 35 times faster and 80% less expensive than the large, generalized public clouds. Learn more at www.coreweave.com.

About the Role:

As the Senior Manager, Quality at CoreWeave, you will play a pivotal role in managing and optimizing our global supply chain operations. You will be responsible for the efficient and effective management of our reverse logistics operations, including returns, exchanges, and product repairs. You will be responsible for creating and implementing new RMA processes from scratch, as well as optimizing existing processes to improve efficiency and reduce costs.

Responsibilities:

  • Lead the development, implementation, and maintenance of a robust QMS aligned with industry regulations and best practices.
  • Develop and implement quality control plans for products and services.
  • Partner with Engineering, DC Operations and other departments to integrate quality principles throughout the product lifecycle (Control Plans, PFMEA, etc.).
  • Develop and maintain quality documentation, including standard operating procedures (SOPs), troubleshooting guides for deployment assets, etc.
  • Establish FPY baseline and engage with external vendors during NPI to drive improvements.
  • Implement appropriate supplier performance metrics and management around quality, in collaboration with FleetOps, Supply Chain, and Data Center Operations.
  • Create and implement new RMA processes, ensuring they are efficient, effective, and customer-centric.
  • Manage the day-to-day operations of the RMA process, including receiving, inspecting, repairing/replacing, and disposing of returned products.
  • Identify and analyze data to identify trends and root causes of observed failures.
  • Develop and implement corrective actions both within the organization and externally with suppliers.
  • Work with cross-functional teams, such as Customer Service, Operations, and Engineering, to resolve customer issues and facilitate efficient returns processing.
  • Prepare and present reports on RMA activities and quality performance metrics.
  • Continuously improve on developed quality processes by identifying and implementing new technologies and best practices.

Qualifications:

  • Bachelor's degree in Engineering, Supply Chain Management, Logistics, or a related field.
  • Minimum of 7 years of experience in a quality, reverse logistics or related role.
  • Proven experience in creating and implementing RMA processes from scratch.
  • Strong analytical and problem-solving skills.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficient in Microsoft Office Suite and ERP systems (Netsuite preferred).
  • Experience with lean principles is a plus.
  • Experience in the High Performance Compute sector is a plus.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $180,000-$210,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Hybrid Workplace

Successful candidates will be expected to attend onboarding training at our NJ Headquarters within their first several weeks of employment, with subsequent quarterly travel requirements of 1 week duration.

If you reside within a 30-mile radius of our New Jersey, New York, or Philadelphia offices, we're excited for you to join us at the office at least three times a week, recognizing the significance we place on fostering connections, collaboration, and creativity within our office culture. Our commitment to operating as a hybrid workplace underscores our dedication to enabling our employees to tailor their work-life balance to their individual preferences.

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast!  We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: 

  • Be Curious at your Core
  • Act like an Owner
  • Empower Employees
  • Deliver Best In-Class Client Experience 
  • Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! 

Benefits

We offer a competitive salary and benefits, including:

  • Medical, dental and vision insurance - 100% paid for the employee
  • Company paid Life Insurance 
  • Voluntary supplemental life insurance 
  • Short and long-term disability insurance 
  • Flexible Spending Account
  • Tuition Reimbursement 
  • Mental Wellness Benefits through Spring Health 
  • Family-Forming support provided by Carrot
  • Paid Parental Leave 
  • Flexible, full-service childcare support with Kinside
  • 401(k) with a generous employer match
  • Flexible PTO
  • Catered lunch each day in our offices
  • Weekly massages in NJ office
  • A casual work environment
  • Work culture focused on innovative disruption

California Consumer Privacy Act - California applicants only

CoreWeave is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

 

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Job Profile

Skills

AI Analytical Batch processing Cloud solutions Communication Data analysis Data Center Operations ERP systems GPU compute GPU compute resources Lean Principles Machine Learning Management Microsoft Office Microsoft Office Suite Netsuite Organization Pixel Streaming Problem-solving Quality Control Quality Management Rendering Reverse Logistics Supply Chain Operations Troubleshooting VFX

Tasks
  • Analyze data for trends
  • Create RMA processes
  • Develop QMS
  • Documentation
  • Implement corrective actions
  • Implement quality control plans
  • Manage RMA operations
  • Prepare and present reports
  • Prepare quality reports
  • Resolve customer issues
  • Support
  • Troubleshooting
Experience

7 years

Education

Bachelor's Bachelor's degree Bachelor's degree in engineering Engineering Logistics Supply Chain Management

Restrictions

Hybrid workplace Office attendance for local residents Onboarding training at NJ Headquarters Quarterly travel requirements