Senior Manager, Provider Success

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for a Sr. Manager of Provider Success to join the Provider Operations team. Provider Success empowers providers through targeted education, strategic performance intervention, and best-in-class practice support. The Sr. Manager of Provider Success will be responsible for the leadership of the Provider Support team, which exists to ensure all contract therapists, prescribers, and coaches are equipped to deliver high quality care using Spring Health’s in-house EHR, Compass. This person will deeply understand Spring Health’s provider experience and obsesses over driving provider satisfaction via multi-channel (phone, email, chat, etc) support and the build of high-quality and efficient self-service tooling.

What you’ll be doing:

• Lead and manage the Provider Support team, including support agents and a new function focused on product release enablement, self-service tool management, and help center content.
• Continuously refine support processes to improve provider experience, increase efficiency, and scale operations.
• Own provider self service strategy by identifying and implementing opportunities to reduce the need for agent support through proactive problem detection, AI tools, and comprehensive training.
• Oversee the evolution of Zendesk architecture, automations, …