Senior Manager, Project + Operations

Why clients love us:

We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts!

The value you bring:

As a senior member of the managed services Field Team, the Enterprise Technical Account Manager will provide the highest-level technical support and strategy road-mapping to assigned, enterprise-level managed services clients within a 24/7/365 environment. As a highly visible member of our team, this individual will work remotely.

What you'll do:  

Senior Managers, Project + Operations are responsible for leading and managing complex IT projects ensuring the successful outcomes of Professional Services, Managed Services, and Operations. Working closely with clients and cross departmentally, they ensure that projects are delivered as scoped, on time, and at/under budget to achieve customer goals and are responsible for the following essential duties and responsibilities: 

• Lead and oversees projects related to client technologies, spanning infrastructure spectrum and including application support and integration; migrations; hardware/software procurement; asset/licensing management; upgrades and implementations.? 
• Lead and oversees the full project cycle, from resourcing to client communications, to change orders and close-out, coordinating with client points of contact and Managed Solution engineering/sales resources to ensure projects are delivered satisfactorily and in accordance with contracted work, to achieve client’s business/technology goals. 
• Leverages outstanding interpersonal communication skills to build relationships with internal staff and points of contact at the client site, including IT staff and members of upper management/C-suite teams in order to effectively influence project success, resolve conflict, and achieve customer goals. Demonstrates clear understanding of client’s business goals and the transformational objectives of the project. 
• Leads project cadence meetings, including kick-off calls, and acts as a main point of communication for clients during project work. Ensures project meetings have an effective agenda and the appropriate attendees. Writes and delivers timely and accurate meeting notes and schedules appropriate follow-up actions to facilitate project progress. 
• Ensure successful achievement of client goals by aligning work with the project scope outlined in the executed statement of work. Identifies and escalates project risks related to resources, scope issues, implementation, and budget, working …