Senior Manager, Practice Transformation (12 Month Contract)

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today

THE JOB: Senior Manager, Practice Transformation

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $116,920 - $146,150

Reporting to the Director, Practice Transformation, the Senior Manager oversees the Health Technology (HT) Service Delivery portfolio. The Sr. Manager directly supervises Service Delivery Managers of three teamlets within the health technology portfolio: PSP Panel Management, PSP Health Technology, and the Doctors Technology Office (DTO), and program staff.

The Sr. Manager is responsible for service delivery improvements, evaluation, and reporting specific to HT practice supports, including services focused on panel management, EMR optimization, clinic security, virtual care, AI supports, and provincial digital health platforms and initiatives.

The Sr. Manager also endeavours to maximize the efficient and collaborative delivery of the Practice Transformation team’s services as a whole and works synergistically with the Sr. Managers of the other PT Service Delivery portfolios (Quality Improvement (x2) and Team-Based Care).

Lastly, working with the Director, the Sr. Manager also ensures that the delivery of practice support services are aligned with strategic directives of the FPSC, liaising with regional and local partners (Divisions of Family Practice, Health Authorities, Ministry of Health) as well as the Doctors of BC Digital Health and Privacy team as needed. 

 WHAT SUCCESS LOOKS LIKE 

Leading Through People (I):

• Proven ability to guide, coach and motivate others by assessing developmental needs and engages team members in projects that challenge their skills and abilities. 
• Provides opportunities for others to learn from experts in develop.
• Ability to listens attentively and builds rapport quickly.
• Addresses and confronts issues and inappropriate behaviors in a timely and respectful way.
• Consults with and informs team in a timely manner before decisions that would impact them are made.
• Regularly provides constructive feedback and recognition to team members regarding job performance.

 Leading with Drive (I):

• Fosters a team mentality that acknowledges the importance of visions, goals, and deadlines. In addition to this, clearly articulates vision and end goals, encouraging questions until clarity is gained. 
• Uses clear reasoning and rational explanations to subtly yet resolutely influence other’s viewpoints. 
• Effectively communicates information and expectations when delegating responsibilities.

 Leading to Deliver (I):

• Makes decisions based upon relevant analysis of data and consistently monitors progress towards goals.
• Sets realistic service expectations within given constraints and states team expectations clearly to ensure responsibility and accountability is understood.
• Maintains composure and remains level-headed, focused on results, and accountable in all situations. Evaluates progress and involves team in analyzing strengths and weaknesses in performance.
• Meets all deadlines, quality standards and other requirements through successfully focusing the team to follow detailed plans and meet set goals.
• Ensures decision making aligns with organizational values, goals and strategies.

 Leading Through Vision (I):

• Reflects on successes and failures to extract potential lessons about self, others and the organization. Focuses on strategic thinking to ensure the path of the desired vision is realistic and constantly monitored to ensure progress. 
• Immerses self and team in new ideas to ensure continuous learning and progress, encouraging the team to take risks and seize opportunities. 
• Evaluates progress and continually develops improvements. 
• Participates in change programs by planning implementation activities and feedback systems with other change champions. 

Doctors of BC Team Member:  

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s well-being.  

 WHAT YOU BRING 

• A Bachelor’s or Master’s degree or recognized professional designation, and eight years of progressive and related experience; or an equivalent level of related work experience in lieu of post-secondary education 
• Demonstrated experience in implementing and managing programs related to business operations and analysis.   
• Demonstrated experience in leading a team and in motivating and guiding team members. 
• Ability to work in a constantly changing landscape while meeting project deadlines and deliverables as this position has direct impact on the team and may impact the entire organization. 
• Solid understanding of the BC healthcare system. Understanding of medical staff clinics and practices is an asset.   
• Knowledge of Doctors of BC and its associated programs is an asset.    
• Project and budget management experience, including experience with planning, evaluation, performance measurement, and change management strategies.  
• Ability to collaborate with other leaders and managers to resolve strategic issues and operational problems 
• Excellent interpersonal skills with demonstrated ability to work in a complex environment with multiple stakeholder groups. 
• Effective writing and presentation skills and proven ability to develop clear and concise communication 
• Demonstrated proficiency with PC based software, particularly Microsoft PowerPoint, Word, Excel, and Outlook. 
• Must be willing to travel within the province. 

 Doctors of BC thanks all applicants; however, only those selected for an interview will be notified. 

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.