Senior Manager, People Operations

Who are we:
Caraway is a home goods brand on a mission to craft well-designed, non-toxic kitchenware that thoughtfully raises the standards of what you cook with. We’re passionate about creating elevated products, free of chemicals, that are better for you, your family, and the world. We prioritize a holistic approach to the creation of Caraway products. We partner with ethical manufacturers where their employees are safe, paid fairly, given benefits, and work regulated hours. Our eco-friendly manufacturing process releases less CO2 into the environment than traditional non-stick coatings and we engage in sustainable packaging practices, free of single-use plastics and ship in packaging made from recycled materials. We pride ourselves on continuously striving to do and be better - for you and the planet - every step of the process. 

Since launching in November 2019, we’ve become one of the fastest growing digitally-native brands of the last decade and are now sold in retailers including Target, Bloomingdale’s, Crate & Barrel, Container Store, Costco, Zola, and many more.

We’ve amassed over 70,000+ five-star reviews from happy customers and hundreds of press hits from the likes of Vogue, Domino, Good Housekeeping, Food & Wine, Architectural Digest, PureWow, Fortune, CNN. 

Caraway is a fully-remote company filled with motivated and hardworking innovators and doers. We’re continually developing programs to support our distributed team to ensure a successful remote experience. If you’re looking to join a brand that folks love, read on and apply! 

The Opportunity:
The People Function, at its core, is here to enable our employees to be productive and impactful in their roles while getting to learn and grow, all in service of our greater company mission and the business as a whole. The People function at Caraway encompasses talent acquisition, talent management, retention, culture-building, and compliance through establishing and optimizing systems, tools, and guidelines all to ensure an efficient and smooth operating organization. Reporting to the VP of People,  we’re looking for a Senior Manager, People Operations to join our growing People team and support the continual building and development of the People Function. This role will be a critical sounding board for, and executor of, all things personnel and compliance related, and also People strategy and employee development inclusive of total rewards and data and analytics. In your capacity as Senior Manager, People Operations you will be supporting and leading aspects of both the ‘front-of-house’ and ‘back-of-house’ people function. As an actively evolving department, this is a great opportunity to join a team where you can see your impact and contributions from day 1! West Coast time zone, preferred.

Who You Are:
You're a seasoned People and HR professional with experience in all things People strategy and execution. You have strong experience in the operational aspect of the People function including PEO/HRIS management, employee benefits renewal and administration, leaves, payroll and classifications, and compensation and total rewards.  You’re self motivated and autonomous, can quickly jump from hands-on, detail- oriented data, reports, and systems to coaching and advising employees and leaders across the organization to developing People content, assets, and collateral and presenting it to the entire company, seamlessly. You thrive in a fast paced environment, have sound decision making, and a killer attention to detail. The ideal candidate is a charismatic and empathetic individual and enjoys engaging with, and mentoring, folks across the organization.    

Responsibilities:

Day to Day Operations + Compliance:

• Manage, continually evaluate, and serve as the primary point of contact for all  employee benefit programs, including health insurance, retirement plans, leaves of absences and other voluntary benefits, from plan selection and enrollment to termination
• In partnership with the VP of People, develop People & Culture policies and procedures to ensure alignment with organizational goals and legal requirements and coordinate with managers and employees to ensure compliance with policies
• Lead the offboarding and exit process inclusive of logistics coordination, advisement and support, and administrative paperwork management 
• Analyze market trends and benchmark compensation data to make informed decisions regarding compensation and benefits offerings
• Update and maintain accurate employee records across platforms, tools, and systems, ensuring data integrity and confidentiality at all times
• Administer employee leave programs, including FMLA, ADA, and other statutory and company-specific leave policies
• Serve as the system administrator for the PEO, including system configuration, troubleshooting, and user support
• Stay current on industry trends and best practices related to employee benefits, leave management, payroll, and HR technology
• Manage payroll process through our PEO system Justworks
• Partner with the people team to manage established relationships with vendors and approved outsourced services 
• Support the VP of People in maintaining an applicable budget

Workforce Development: 

• In partnership with the People team, identify, develop, and lead workforce development activities, including trainings, programs, and performance management
• Partner, develop, and support the creation and implementation of foundational programs and philosophies like core values, leveling, compensation, career pathing, etc.  
• Provide consistent coaching and support for employees and managers across the organization 

Culture + Events: 

• In collaboration with the People team, conduct regular surveys and feedback sessions across a host of themes to measure and improve employee engagement, benefits utilization, remote experience, etc. 
• In collaboration with the People team, promote a positive work culture through employee engagement initiatives and team-building activities 
• Analyze People and Culture metrics and data to identify trends and opportunities for enhancements alongside the People team

Recruitment:  

• Support, and serve as a backup, on recruitment process
• Support the onboarding process and lead the offboarding 
• Support in other functional People Team areas and projects as needed

Knowledge, skills, and abilities:

• 6+ years of progressive People and HR experience, inclusive of employee relations, labor laws, and working with external or in-house employment counsel
• Deep understanding of labor laws, benefits, and leave regulations
• Exceptional problem solving skills, decision making, advisement and mentorship
• Experience with payroll processing systems and PEO/HRIS platforms
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to employees and managers at all levels
• Strong analytical skills and attention to detail, with the ability to identify trends, analyze data, and make data-driven recommendations
• Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment
• Commitment to maintaining confidentiality and handling sensitive information with discretion
• Proficiency in G-Suite and experience managing a PEO, EOR, or HRIS
• Experience implementing HRIS software (e.g., BambooHR, ADP, Rippling) preferred
• Experience presenting company wide trainings, initiatives, or programs, preferred

The anticipated base salary range for this role ​is $115,000 - $130,000 - Final compensation will depend on a variety of factors determining the base pay at offer, including but not limited to: skills, qualifications, experience. This range provides the opportunity to progress as you grow and develop within a role.

Caraway Life:
Caraway is an exciting, fully remote DTC retail startup company that is bringing kitchenware and home goods into the modern era, leading from a non-toxic and sustainable foundation.

Team: You will be joining a passionate and collaborative fully-remote team that prides itself on high-quality work, supporting one another, sharing our successes, and building a brand we truly love, together.

Culture: At Caraway, we value continuous learning and career growth. We strive to continually optimize our processes, ensuring that we’re thoughtful in everything we do, both internally and externally. We listen to our employees, celebrate our wins, and constantly look for ways to be better for our team, and the world. 

Workplace: Being a fully-remote company, we have no headquarters and are truly distributed across the country. Our leadership team sits on both the East and West Coast and we have folks in a variety of states. We offer a monthly stipend towards co-working space should folks need to switch up their working environment every now and then.

Benefits: We value you and your family. With this in mind, full-time eligible employees are provided: 

• Health, dental, and vision offerings for you and your dependents
• Equity for full time employees
• Unlimited PTO 
• 11+ paid holidays
• 3 months Parental leave
• Fully Remote Company
• Company-sponsored monthly wellness stipend
• Company-sponsored monthly coworking stipend
• Pre-tax Commuter and FSA/Dependent Care FSA, and HSA options
• 401(k) plan
• High quality home and kitchen product + swag, F&F discounts

Caraway is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status