Senior Manager of Revenue Operations - San Francisco, CA or Superior, CO or Austin, TX or Remote

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON 

As Qualia embarks on the next phase of growth, we are seeking a Sr. Manager, Revenue Operations to help fuel Qualia's rapid expansion. The Sr. Manager, Revenue Operations will oversee the operations for the Customer Success organization which includes Support, Onboarding, Customer Success Management, Professional Services and some Managed Services. In addition to overseeing systems and processes in CS and Support, you will establish and drive the planning and analysis of the performance of the CS organization. The ideal candidate will have the ability to identify critical product and usage data points, establish reporting frameworks, draw insights and present findings and recommendations to improve the effectiveness of the CS organization.

The ideal candidate for this role will be able to demonstrate strong project management skills, oversee multiple complex projects at once, and be a strategic partner. You’ll manage our CS Operations team and drive the completion of projects. 

RESPONSIBILITIES 

• Partner with CS leadership to design and implement a vision for a best in class Customer Success and Support organization to ensure a scalable future
• Establish and continue to optimize CS KPIs to guide the effectiveness of business decision making
• Establish and drive …