Senior Manager of Patient Support, Payments

About the Role

What You'll Do

• Managing a team of patient support representatives responsible for making outreach to patients recently discharged from the hospital.
• Developing and implementing effective strategies to engage patients and provide necessary follow-up care.
• Monitoring and tracking relevant metrics to ensure campaign effectiveness and performance goals are met.
• Analyzing campaign data to identify trends, opportunities for improvement, and areas for optimization.
• Consistently evaluate processes and establish QA framework for continued process and program efficiencies.
• Developing incentive plans to motivate the team and drive performance.
• Providing ongoing training and support to team members to ensure they have the necessary skills and knowledge to succeed.
• Collaborating with internal stakeholders, including healthcare providers and IT teams, to optimize campaign processes and systems.
• Ensuring compliance with healthcare regulations and privacy laws in all outbound calling activities.
• Conducting regular performance evaluations and providing feedback to team members.
• Staying up-to-date on industry trends and best practices in outbound calling and healthcare management.

Who You Are

• 5+ years of proven experience in managing outbound calling campaigns, preferably in a healthcare setting.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Proficiency in call center software and CRM systems.
• Ability to analyze data and make data-driven decisions.
• Knowledge of healthcare regulations and privacy laws, such as HIPAA.
• Detail-oriented with strong organizational skills.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Bachelor's degree in healthcare management, business administration, or a related field.
• Healthcare experience.

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Our Benefits

In addition to the salary for this role, you would also be eligible for:

• Medical, Dental, and Vision plans

• Flexible Spending/Health Savings Accounts

• Unlimited PTO

• 401(k) + Company Match

• Life Insurance, Pet insurance, and more

Sound like a good fit? We’d love to meet you.