Senior Manager, Member Experience Strategy

Hi, we're Oscar. We're hiring a Senior Manager, Member Experience Strategy to join our Strategy & insights team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will play a critical role in shaping Oscar's approach to delivering a frictionless and high-quality experience for the members that we serve. This high-performing and high visibility leader will lead the evolution of Oscars operating model by deriving insights from internal and external research, designing and executing upon strategic projects, and presenting strategic recommendations and scenarios to our executive team.

You will report to the Director, Strategy & Insights.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $131,200 - $172,200 per year. The base pay for this role in all other locations is: $118,080 - $154,980 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• Leverage insights to define Oscar's foundational member segmentations and personas
• Design differentiated member experience strategy and launch necessary operating model
• Identify and deploy engagement opportunities to drive high value member interactions
• Lead the design and establishment of operational reporting and insight capabilities to highlight trends, …