Senior Manager, Identity & Cloud Operations (Remote)

Salary:  $140,000 - $150,000 + bonus eligible (commensurate with experience)

Who We Are

Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. 

Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more. 

Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023.

In 2023, Compass Group was named one of Forbes’ America’s Best Large Employers along Springbuk’s Healthiest 100 Workplaces in America (since 2019).

Job Summary

This position will be supporting Canteen, a sector of Compass Group, focused on unattended retail solutions for clients and consumers across the US. The role will be responsible for technical management and people management for Canteen’s core functions related to Identity and Access Management and Cloud Operations. This position will also be responsible for agile product management of our core platforms space.

The Technical Manager has the following responsibilities:

• Provide technical expertise and act as a subject matter expert that can mentor and guide the Cloud Operations and IDAM teams in cloud, infrastructure, automation, and identity practices.
• Function as primary liaison with leadership, product teams, and other technical teams across the company.
• Connect with stakeholders and portfolio owners to create and validate features, execute system and solution demos, and ensure business value delivery.
• Define and prioritize backlog items that guide the Cloud Operations and IDAM teams to ensure work focuses on maximum value that aligns with the department’s needs and strategy.
• Partner with Epic owners and Architects to contribute to the product vision and strategic roadmap.
• Lead agile teams to maximize value delivered, adhering to Agile best practices.
• Maintain a current view of people supply versus demand, aligning this to departmental need.
• Access Management Oversight– facilitate the identification and implementation of a next-generation solution for RBAC for Canteen’s current and future systems and ensure support of existing RBAC and user access solutions. 
• Resource and Cost Management Oversight - ensure that cloud infrastructure is appropriately managed and that monthly cost reviews are performed to validate efficiency of provisioned resources.
• Security and Risk Management Oversight - interface with security team to maintain appropriate security posture, ensure vulnerabilities are appropriately addressed, proper audit logging is available, certificates are appropriately managed, and password rotations are completed efficiently. 
• Monitoring and Alerting Oversight - ensure all monitoring and logging solutions (infrastructure, endpoint, and user access) are resilient and appropriately managed.
• Site Reliability Engineering Oversight - promote the use of automation to provision (or reclaim) cloud resources, update/upgrade platforms, and ensure that infrastructure, operating systems, and platforms are current, monitored, and secure.
• Source Code and Deployments Oversight - engage with development teams to ensure pipeline support is provided as needed in accordance with security practices, and that source code is properly managed across solutions.
• Business Continuity Oversight – ensure annual disaster recovery exercises are performed, backup and recovery practices are properly managed, and annual data refresh activities for non-prod environments are performed.

Qualifications:

• Bachelor’s degree required.
• 5+ years of experience in cloud operations or similar role and the following qualifications:
• Extensive knowledge of core computing concepts (compute, networking, security, platforms, cloud)
• Extensive knowledge of identity and access concepts (authentication, authorization, RBAC)
• Experience planning, designing, and implementing large-scale technology rollouts
• Experience working with CI/CD pipelines (preferably Microsoft Azure DevOps) 
• Experience working with orchestration toolsets (preferably AWS Systems Manager)
• Experience writing and understanding PowerShell and/or Bash scripting languages
• Experience leading team(s) in an Agile / Scrum environment
• Experience writing AWS CDK projects or CloudFormation (desired, but not required)
• Creative problem-solving skills
• Managing conflicting priorities 
• Committed and enthusiastic approach to supporting business and internal customers
• Excellent written and verbal communication skills 
• Excellent organizational and time management skills

 Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Compass Technology maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be p formed Remotely, click here for paid time off benefits information. 

Req ID:  1365328

Compass Technology

Michelle Lombardozzi