Senior Manager, Fraud Operations

Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, Ramp's all-in-one solution frees finance teams to do the best work of their lives. More than 25,000 companies, from family-owned farms to e-commerce giants to space startups, have saved $1B and 10M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over 35 billion dollars in purchases each year.

Ramp's investors include Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.

Ramp is looking for a Fraud Operations Manager, who can help build and lead a team of fraud operations analysts responsible for the efficient and effective execution of fraud detection and prevention strategies across all of Ramp’s products that will enable Ramp’s rapid growth. This role requires the ability to balance people management, process engineering, strategic thinking and planning. You will use data and analytics to operate an efficient team, identify opportunities for improvements, prioritize development, partner with Product and Engineering teams to help develop tooling and infrastructure to best support Ramp’s operations.

What You’ll Do

• Build and manage a team of fraud operations analysts operating to review alerts, conduct investigations, and recover funds

• Develop a deep understanding of Ramp’s risk management policies (underwriting, payments, transactions, credit limit changes, collections) across all products

• Partner with product and engineering to build best in class risk tooling to increase operations efficiency

• Partner with risk strategy and decision science teams to create a closed loop process to enhance policies and procedures

• Leverage data and analytics to evaluate and prioritize solutions to improve efficiency

• Research emerging fraud trends to innovate on Ramp's decisioning systems and policies

• Partner with customer support to educate and create awareness on fraud prevention best practices, identifying social engineering attempts, and support customers

What You Need

• Minimum 8 years of experience in risk management

• Minimum 3 years of experience building and managing teams

• Strong background in process development and improvement

• Investigative and critical thinking skills

• Excellent written and verbal communication skills

• Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries

Nice to Haves

• Experience with Regulation E, NACHA & Visa Core rules and regulations

• Experience with Zendesk and Retool

• Experience in high growth startups

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you

  • Partially covered for your dependents

  • One Medical annual membership

• 401k (including employer match on contributions made while employed by Ramp)

• Flexible PTO

• Fertility HRA (up to $5,000 per year)

• WFH stipend to support your home office needs

• Wellness stipend

• Parental Leave

• Relocation support for NY

• Pet insurance

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.