Senior Manager, Financial Crimes

About the Team/Role:

This role is responsible for critical fraud operations functions, including strategic direction, overseeing tactical execution of investigative processes and delivery of service related to fraud detection, account takeover, application and disputes across all lines of business.  This role is responsible for leading people and people leaders in the operational management systems process and accountable for meeting regulatory and compliance service level requirements.  

How you will make an impact:

• Command and control of all team deliverables, deadlines met on time with minimal to no defects and in line with service level objectives, customer experience standards, and client satisfaction goals.

• Issue resolution, complex problem solving and analytical work.

• Communications management across broad constituencies – internal associates, management, and senior team if/when applicable and external across various levels of the client organization.

• Define, document, and trend individual and team Key Performance Indicators ensuring alignment with Department and Operational Goals.  

• Capacity planning, pipeline management, scheduling and resource management

• Productivity and quality tracking, both team and individual, to ensure optimal performance.

• Constantly strive to increase productivity and efficiency by initiating process improvements and advocating for technology enablers.

• Build operational bench strength by identifying at-risk knowledge/skill areas and developing & executing strategies to mitigate.  

• Responsible for core people management functions of Selection/Assessment, People Development, Performance Management, and Building Bench Strength/Succession Planning 

• Oversee and guide the development and delivery of training plans, programs and documentation. 

• Monitor and cultivate employee satisfaction and engagement.

• Motivate and inspire the team to provide a superior client experience.

• Ensures systems are in place to measure capacity utilization. 

• Productivity and quality tracking, both team and individual, to ensure optimal performance.

• Budget management to corporate goals and operational scale.

Experience You will bring:

• combination of education and work experience.  

• 7+ years of progressive management experience in complex risk and/or operational functions.  

• Strong attention to detail with the ability to recognize and react to discrepancies.

• Demonstrated project management capabilities

• Results driven, action orientated and self-motivated; ability to operate in a very fast-paced environment with shifting priorities.  

• Superior critical thinking, problem solving and decision-making skills 

• Ability to influence and drive decision-making at various organizational levels.  

• Excellent time management, prioritization skills, goals setting, planning and work scheduling skills. 

• Strong organizational skills, including the ability to work on multiple projects simultaneously, and bring them to resolution. 

• Occasional travel may be required.

• Must successfully pass a background investigation.

• Ability to leverage analytical abilities to guide decisions that mitigate risk and maximize growth and revenue opportunities.  

• Ability to demonstrate initiative, curiosity and an eagerness to learn.

• Experience with the identification and execution of process improvement initiatives, using process improvement methodologies.

• Ability to effectively and calmly operate within a complex and changing environment.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

Pay Range: $110,000.00 - $146,000.00 Apply