Senior Manager, Field Service

At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

POSITION SUMMARY:

The Senior Manager, Field Service is responsible for frontline service leaders, service growth and delivery, key service account management, associate engagement, and development, and supporting Hach’s strategic priorities. This role will partner with Sales Leadership to select accounts for focused service growth, develop strategies to achieve desired impact, and deliver successful implementation of those strategies.

This position is a catalyst for organizational development while ensuring execution of Key Performance Indicators (KPIs) using continuous improvement tools to drive countermeasures and process improvements. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide leadership and direction to a team of frontline service managers who lead Field Service Technicians in the delivery of onsite service to Hach customers
• Partner with the Director of Field Service in the development, implementation and management of team budgets, growth targets, and other tactical and strategic initiatives
• Recruit, coach, monitor and appraise associate and frontline leader
• Promote associate engagement through clear, transparent communication, linking performance to service strategy and company vision
• Collect and report on competitive activity, business opportunities, trends and results within …