Senior Manager, Client Delivery Operations - Resource Management Office

Company Description

Dentsu is a modern marketing solutions company. Our mission is to help clients navigate in a world of change. Businesses rely on our integrated network of agencies and specialized practices to promote meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsu McGarry Bowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us.

We are champions for meaningful progress, and we aim to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can succeed. We embed diversity, in our mindset, in our services and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Job Description

The Senior Manager, Client Delivery Operations - Resource Management Office is responsible for resource planning and staff allocation of the Media Practice area Globally Sourced employee population. You are a strategic partner to Business Leaders and internal staffing partners; your goal is to ensure the proper execution of the resource management operation. You will manage multiple assignments and processes concurrently, prioritizing accordingly – within and outside of your team. You escalate matters that may have increased business risks at the right time and influence others through their professional experience.

Responsibilities & Duties:

• Manage day to day operations for globally sourced employee populations sitting in India and Argentina.
• Liaise with partners and lead weekly status meetings
• Handle staffing escalations from start to finish ensuring that the business is supported throughout the process and resource management process is followed.
• Compile and analyze resource management reports (available resources, current resource allocations, capacity reports, etc.)
• Build strong partnerships with business teams to ensure synergy in all work
• Collaborate with lead on the maturation of resource management processes and capabilities
• Sync with Internal Staffing partner, ensuring swift processing of submitted candidates to onboarding/hire status
• Support business in reallocation efforts when needed
• Maintain the data accuracy of Resource Allocation Plan
• Manage and lead small team
• Review and approve monthly billing from partners
• Manage adhoc projects as needed

Qualifications

Qualifications:

• 3+ years of experience in a Resource Management role or similar function
• Maintain and ensure accuracy of data in workforce management tool
• Collaborate with partners to gather and understand reporting requirements
• High energy, enthusiasm, flexibility, and a work with great sense of urgency.
• Very comfortable managing multiple ongoing priorities simultaneously
• Open and honest communicator with excellent organizational and prioritization skills
• Willingness to learn and share knowledge with others through collaboration
• Strong Excel skills
• Comfortable with each day bringing a new challenge to solve. No day will look exactly the same!

Additional Information

The anticipated salary range for this position is $59,000-$99,000. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information about dentsu benefits, please visit dentsubenefitsplus.com

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About dentsu
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.
https://www.dentsu.com/
https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.