Senior Manager, Care Advocacy (US)

About Henry Meds:
Tens of millions of Americans are unable to manage their chronic conditions with commercial medications. Using specialized compounded formulas tailored to individual patient needs, Henry helps people who have been left behind by the commercial market, all while remaining easy, accessible, and affordable. Our customers get access to the care they need, and save thousands of dollars on out-of-pocket healthcare expenses per year!

Enjoy the casual culture, remote-first workplace, and generous PTO/benefits! 

Apply today to make a direct, daily impact in one of the fastest-growing startups in the country - we are excited to meet you!

Position Overview: 

We're currently seeking a Senior Manager for our Care Advocacy team, responsible for overseeing managers and acting as the primary liaison for all stakeholders, including engineering, marketing, HR, and other vital support functions. Additionally, this role will play a pivotal part in strategic talent acquisition, collaborating closely with the HR team to meet the company's aggressive growth targets.

Duties and Responsibilities:

Managerial Oversight:

• Provide strong leadership to managers within the Care Advocacy team, ensuring they are equipped to support their teams effectively.
• Cultivate a collaborative work culture that emphasizes continuous learning, teamwork, and professional development focused on customer care and advocacy.
• Develop and implement strategies to optimize productivity and efficiency within the team, aligning with organizational objectives and enhancing customer experiences.
• Ensure company values (Move Faster, Keep Learning, Stay Positive, and Deliver Value) are integrated into team operations and decisions.

Stakeholder Engagement:

• Serve as the primary point of contact for all stakeholders, including engineering, marketing, HR, and other support functions, to enhance service delivery in care advocacy.
• Establish and nurture strong working relationships with stakeholders to facilitate seamless operations, ensuring all teams work cohesively towards common goals.

Talent Acquisition and Recruitment:

• Spearhead recruitment efforts aligned with the company's rapid growth objectives, working closely with the HR team to identify top talent for the Care Advocacy team.
• Foster a high-performance culture that drives organizational success through effective talent acquisition and team-building strategies.

Customer Experience Enhancement:

• Champion and uphold a culture of exceptional service delivery, ensuring all interactions are handled with professionalism, empathy, and timeliness.
• Analyze customer feedback and interactions to identify areas for improvement, designing and implementing effective solutions to enhance the customer experience.
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