Senior Manager, Business Performance and Operations

About the team

Are you an experienced manager with a talent for transforming data into actionable business strategies? Do you excel at leading high-performing teams and driving organizational success? Zillow Group's Agent Software and Advertising (ASA) organization is seeking a strategic leader to manage our Business Performance team.

About the role

The ASA organization at Zillow Group is at the forefront of revolutionizing the real estate industry. For over two decades, we've been developing cutting-edge technological solutions that simplify real estate transactions and empower professionals across the United States and Canada. Our innovative products and services are designed to enhance efficiency for all users, helping agents stand out in a competitive market while making the home buying and selling process truly enjoyable for consumers.

Within this dynamic organization, the Business Performance team, part of the Business Strategy and Operations team, plays a crucial role in driving our success. We're seeking an experienced leader to join this team and contribute to improving our business performance.

Our team embodies Zillow's core values and plays a substantial role in the organization's success. We pride ourselves on our ability to adapt to the evolving needs of real estate agents, teams, brokers, offices, associations, and MLSs. By joining us, you'll be part of a dynamic group that's shaping the future of real estate technology and making a significant impact in the market.

Key Responsibilities

As Sr. Manager of Business Performance and Operations, you'll guide a talented team at the intersection of technology, finance, and real estate. Your leadership will:

• Lead and develop a team of performance analysts and business analysts to conduct deep analysis on large datasets, uncovering insights that drive growth and inform high-stakes business decisions across the organization

• Oversee Monthly Business Reviews, Forecasting, and Annual Planning processes

• Guide the creation of insightful data visualizations and strategic recommendations, effectively communicating across all levels of the organization

• Foster alignment across Product, Data Science, Engineering Marketing, Sales, Finance, and Customer Experience teams, delivering actionable insights to enhance decision-making and operational effectiveness

• Communicate complex analyses and strategies to executive leadership

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $152,100.00 - $242,900.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• An inspirational leader who develops and motivates high-performing teams

• A strategic thinker with a proven track record in developing and implementing successful business performance improvements 

• A data analysis expert comfortable with large datasets and advanced analytical techniques

• Skilled at translating complex data insights into clear, actionable business recommendations

• A creative problem-solver who tackles ambiguous business challenges with a data-driven approach

• An excellent communicator capable of presenting complex strategies to both technical and non-technical audiences

• Adept at crafting compelling data stories and visualizations to influence stakeholders across and beyond the organization

• Experienced in bridging the gap between data insights and business performance improvements

Required Qualifications

• 10+ years of experience, including 5+ years of people management and 6+ years in revenue  performance or similar data-driven roles

• Bachelor's degree in Business, Economics, Business Analytics, Finance, or related quantitative field

• Advanced proficiency in data analysis tools (e.g., Excel, SQL) and experience with business intelligence platforms (e.g., Tableau, Power BI)

• Proven track record of developing and implementing successful business strategies based on data

• Excellent analytical and problem-solving skills with the ability to synthesize complex data into clear insights

Preferred Qualifications

• MBA or advanced degree in a related field

• Knowledge of the real estate or technology industry

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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