Senior Manager, Billing and Payments Processing Optimization

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

ABC Fitness is the #1 global fitness management platform, serving over 40 million members in over 100 countries. Our SaaS platform provides the most complete club and member management solution in the fitness industry, from revenue cycle management and insights that optimize performance to highly personalized member experiences. Our mission is to help our customers turn their fitness visions into reality.

THE TEAM:

Our Global Commerce and Payments operations teams manage over $12 billion in annual payments through our cloud-native commerce platform, purpose-built for the fitness industry. We offer extensive global coverage, powerful technology, intelligent billing, frictionless payment experiences, and unmatched risk and compliance controls. Clients include Planet Fitness, Anytime Fitness, Crunch, EOS Gyms, and thousands of trainers, boutique studios, and health clubs enabled through our platforms Ignite, Glofox, Trainerize, and Evo.

We partner with some of the leading payments, banks, and fintech companies to drive payments innovation, including Stripe, Worldpay, GoCardless, Amazon Pay, Workday, Avalara, Chargebee, Recurly, and card networks such as Visa and Mastercard.

THE ROLE:

• The Senior Manager, Billing and Payments Processing Optimization will drive end-to-end payment processing improvements, ensuring efficient transaction flows and cost-effective credit card and ACH processing. This role leads the optimization team, focusing on payment platform configurations, revenue capture, and cost-saving strategies. Collaborating with product, engineering, analysts, data scientists, and financial partners, this role will drive improved global payment performance for cards, bank accounts, digital wallets and local payment methods, delivering incremental savings and optimizing transaction-related KPIs.

WHAT YOU’LL DO:

• Lead ABC Fitness payment optimization strategies with a focus on getting each step of the payment journey right for our business and clients.
• Collaborate with analysts and data scientists to improve payment approval rates and pricing for Bank/ACH and Card payments.
• Implement authorization improvements and debit routing strategies. Drive cost-efficiency improvements for credit card processing.
• Ensure ABC Fitness is capturing revenue correctly and that the Commerce platform is configured and optimized for expected client member billing.
• Drive authorization improvements, debit least-cost routing, card tokenization strategies, and card network interchange fee optimization.
• Provide analysis and strategic recommendations for optimizing payment method capture, transaction data, account updater, payment gateway, retry strategies, authorization response handling, and timing to deliver optimal card processing and cost efficiency.
• Collaborate closely with product, engineering, operations, and finance teams to prioritize initiatives over a multi-quarter roadmap, considering revenue/cost-saving potential, performance, and risks.

WHAT YOU'LL NEED:

• 7+ years in a payments or product-adjacent role, with a proven track record building and deploying highly impactful optimization programs
• Experience with subscriptions, invoicing, billing and payments, and deep understanding of the conversion, costs, and risk trade-offs.
• Demonstrated experience partnering closely with engineers, designers, and external partners to drive product and process improvements
• Ability to effectively communicate with and influence both user-facing and partner-facing stakeholders.
• Strong written and verbal communication skills, with a knack for precise and concise articulation of user problems
• Analytical mindset, proven experience working cross-functionally to turn data insights into strategic decisions.
• Ability to thrive in a dynamic and fast-paced environment with significant autonomy and responsibility.
• Strong business acumen and comfort with complex ecosystem and platform-level problems.
• Experience optimizing revenue outcome for an online and/or point-of-sale payments business
• Experience working with processing partners and networks from various geographies and markets.

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Medical/Dental/Vision coverage
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! – so many benefits we couldn’t even fit them all here!

Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $107,500 -- $130,000 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!