Senior Manager, Account Executives - Healthcare

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

About the Role:

The Senior Manager, Talent Solutions (Healthcare) furthers WGU’s mission of creating pathways to opportunity at scale by serving the talent management objectives of large and strategic corporations across the country. By positioning WGU as the premier partner of workforce development solutions for healthcare institutions, this position leads a team of Talent Solutions managers that will ensure the objectives and evolving needs of existing and recently secured healthcare partnerships are met while keenly focusing on account growth, support, and strategic expansion.

Location: This position requires you to travel up to 50%

What You’ll Do:

• Strategically lead the Talent Solutions team to enhance performance by setting clear key performance indicators.
• Create processes to achieve the goals and objectives of the Talent Solutions organization. 
• Develop strategies and recommendations for improving Talent Solutions and the overall operation of the organization. 
• Ensure team members have a relevant strategic partnership management plan for every partnership owned, ensuring partnership launches, strategic initiatives, timelines, student impact, and business development results are achieved over time and there is fluidity and consistency with each managed account.
• Work across functions and departments including Communications and Marketing for go to market strategies, Recruiting, Career Services, and Alumni team to identify WGU Ambassadors and leverage alums to open doors at employers.
• Advise, help develop and pilot the sales tool kits for team members. Successfully implement available and new training tools and partnership resources in coordination and collaboration with Partnership Operations and Enablement team to elevate partnership engagement, process, policies, that positively influence SPM workflow and outcomes.
• Manage direct reports through coaching, training, and motivation to achieve results. Contribute to the overarching strategy for the region regarding talent deployment and development by state/specialty and initiatives to reach goals. Revisit and evaluate team positions due to changes in the marketplace, university goals, new initiatives and as team member strengths continue to develop.
• Stay abreast of developments in the region that impact workforce development, governmental or agency updates, large employer initiatives and other issues which may impact and inform WGU existing and prospective partnership opportunities.
• Support, contribute to and help market WGU’s full expanse of program offerings for awareness, partnership collaboration, and scale.
• Connect with senior partnership leaders on issues and opportunities that impact new programs, outreach, sales tools, and partner strategies. Be the eyes and ears in the field.
• Liaise with WGU internal departments on partnership, scholarship, external relations, and marketing.
• Effectively handle highly diverse and complex initiatives, partnership strategies, and solutions that drive toward successful relationships.
• Other duties as assigned.

Knowledge, Skills, and Abilities You’ll Need to be Successful:

• Demonstrated ability to lead and grow a high-performing Talent Solutions organization.
• Ability to identify client needs, present customized solutions, and negotiate favorable outcomes for both WGU and healthcare partners.
• Able to develop new ideas that will enhance partnership results, is future-oriented and assesses what will help/hinder achieving goals; focuses on what is important.
• Persuasive using communication skills, oral and written, and delivers on commitments.
• Accountable to self and others; does what it takes to get the job done; actions are consistent with words; follows through on commitments; exhibits exceptional integrity and is capable of self-management.
• Negotiate and influence skilfully and professionally while maintaining relationships.
• Shares relevant and appropriate information and provides subordinates with the information required for them to function.
• Manages behaviours and communication style to meet the needs of a wide range of situations; tackles obstacles appropriately; is comfortable with ambiguity.
• Demonstrates the ability to keep the student at the center of what we do, and why we do it. Exhibits passion about improving the educational experiences of our students by creating lasting partnerships with employers, community colleges, school districts, and the community.
• Collaborates in a considerate, respectful, and unbiased manner.  Approaches conflict proactively.  Solicits and shares feedback openly.  Listens with empathy and maintains composure.
• Displays commitment to the organization and to personal growth.  Is self-motivated and able to motivate and inspire others.  Asserts self appropriately to champion ideas.  Tells the truth in a direct and constructive manner.
• Self-directs with a strong tendency for action.  Leads the way to improve performance or processes.  Displays keen interest in students and organization.
• Strong business networks are highly desirable.
• Knowledge and use of Salesforce and Microsoft Office Suite is equally desirable.
• Requires significant management knowledge to lead the department. Generally, has advanced level knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the University.

Minimum Requirements:

• Bachelor’s degree from an accredited institution in Business Administration, Management, Marketing, or related field 
• 7 years in business development and strategic partnership management with a record of high performance in solution selling across multiple verticals.
• 3 years of people leadership, preferably with a sales organization with disbursed employees. 
• Regional travel will be required.

Preferred Requirements:

• Experience in higher education, working with employers and community associations, or other related experience.

Why Join WGU?

• You will be part of a growing, diverse, inclusive workforce, committed to creating pathways to a better life for our students by expanding access to education for everyone.
• We provide comprehensive dental, vision, and medical benefits, with paid time off, parental leave, and inclusive family forming benefits.
• We offer generous retirement and HSA company contributions.
• You will also have opportunity for continuous learning! Employees and their families receive discounted undergraduate and graduate WGU tuition.

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The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

How to apply: apply online

Full-time Regular Positions (FT classification, standard working hours = 40)

This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.