Senior Luxury Concierge Specialist, West Coast - Velocity Black (Remote)

Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age.

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued.  We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

We are looking for someone passionate about luxury hospitality with strong existing knowledge of what it takes to deliver outstanding service. The ideal candidate will be an energetic, ambitious, and determined person who wants to take their career in the luxury hospitality space to the next level. They will understand the UHNW customer deeply and have excellent existing luxury hospitality and people management experience.

General Responsibilities:

• Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods. 

• Completing end-to-end member requests

• Supervising relatively junior customer service staff, including managing rotas, holding them accountable and balancing the need to maintain standards with the need to be their ally. 

What we are looking for:

• Entrepreneurial, problem-solving attitude

• Experience in a collaborative and transparent environment

• Ability to manage multiple tasks under pressure and meet deadlines

• Flexible working hours - available to work on evenings …