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Senior Luxury Concierge Specialist, West Coast - Velocity Black (Remote)

US Remote

Recruiting: US Remote, United States of America

Senior Luxury Concierge Specialist, West Coast - Velocity Black (Remote)

Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age.

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued.  We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

We are looking for someone passionate about luxury hospitality with strong existing knowledge of what it takes to deliver outstanding service. The ideal candidate will be an energetic, ambitious, and determined person who wants to take their career in the luxury hospitality space to the next level. They will understand the UHNW customer deeply and have excellent existing luxury hospitality and people management experience.

General Responsibilities:

  • Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods. 

  • Completing end-to-end member requests

  • Supervising relatively junior customer service staff, including managing rotas, holding them accountable and balancing the need to maintain standards with the need to be their ally. 

What we are looking for:

  • Entrepreneurial, problem-solving attitude

  • Experience in a collaborative and transparent environment

  • Ability to manage multiple tasks under pressure and meet deadlines

  • Flexible working hours - available to work on evenings and weekends

  • Be well versed in luxury consumer expectations 

  • Experience in a high pressure customer facing environment 

  • Organized with strong time management skills 

  • Experience in handling escalated customer complaints 

  • Excellent communication skills, both written and spoken

Basic Qualifications:   

  • High School Diploma, GED, or Equivalent Certification  

  • At least 2 years of experience in luxury hospitality

  • At least 1 year of experience in people management

Preferred Qualifications: 

  • 3+ years of experience in luxury hospitality

  • 3+ years of experience in luxury concierge services

  • 1+ year of experience working with high net worth individuals and clients

  • 1+ year of experience working with teams across multiple geographies 

  • Strong communication, both written and verbal

  • Strong relationship building skills, customer focus and ability to collaborate 


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $74,000 - $84,400 for SA, Concierge Specialist (BGCS41)

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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Job Profile

Regions

North America

Countries

United States

Skills

AI Communication Customer service Excel Luxury hospitality Mobile payments People Management Problem-solving Relationship building Time Management

Tasks
  • Communicating with clients, vendors, and team members
  • Communication
  • Completing end-to-end member requests
  • Supervising junior customer service staff
Experience

2 years

Education

GED High school diploma

Timezones

America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9