Senior Lead UX Strategy & Design

Senior Lead UX Strategy & Design

At Majesco, we believe in connecting people and business to Insurance in ways that are Innovative, Hyper-Relevant, Compelling and Personal. We bring together the brightest minds to build the future of Insurance; a world where Insurance makes life and business easier, more connected, and better protected.

If you are passionate about the power and possibilities that cloud technologies have unleashed and are looking to deliver transformative and innovative solutions that transform the customer experience, come join us! 

If you have a passion for innovation, problem-solving, and creating cutting-edge products, expertise in designing B2B information architecture for digital software in agile environments, and want to work for a world-class collaborative, inclusive organization where you can make an impact, please read below because we want to hear from you!

Did I mention this role is fully remote, we offer a fantastic, positive culture that appreciates your talent and skillset, and we offer awesome benefits - including unlimited PTO?

All About the Role:

The Sr. Lead UX Strategy & Design will actively design Majesco's digital product user experiences to drive quality improvement and the achievement of business results across all of Majesco's digital platform offerings. You’ll be responsible for creating experience architecture artifacts, UX project execution, cross-team partnership, and for achieving and measuring results across the end-to-end user experiences of all Majesco's digital applications and products.

Key roles and responsibilities include:

• Responsible for designing the information architecture for B2B software system and application user experiences, including all experience artifacts (e.g., site maps, content inventories, scenarios/use cases, flow maps, storyboards, concepts, wireframes, prototypes) and detailed design documentation.
• Innovate, identify, implement, and drive the adoption of new and emerging UX experience techniques, methodologies, and technologies.
• Responsible for ensuring optimal usability of all designs, including user interface elements, pages, interactions, information hierarchies, layout, graphics, navigation, taxonomy.
• Assist in data gathering/analysis & usability research for all product efforts in partnership with the UX research team. Assess, develop, measure, track, and report key customer, business, and financial KPIs across the user experience. Identify, gather, and report on pre- and post-launch experience KPIs.
• Participate and contribute to grooming/backlog, working sessions, and other SAFe agile meetings and ceremonies. Collaborate with product owners, technical development, business partners, and other project teams on driving product roadmaps, refining business requirements/epics/features/user stories; with development partners on technical feasibility and implementation; and with partner UX teams on strategy, research & data analysis, visual design, design standards, and content experiences. 
• Responsible for analyzing, assessing, and achieving accessible designs and experiences (e.g., 508, WCAG, etc.). 
• Responsible for partnering with brand, standards, and technical development teams to drive cross-platform experience standardization.
• Assess, anticipate, and manage risks, issues, defects, and escalations, and ensure on-time and on-budget delivery of work with zero defects.
• Helps facilitate the seamless transition of creative work across UX teams.
• Works with minimal supervision with extensive latitude for independent judgment.  
• May act as a mentor to junior staff.

What You will Bring: 

A successful Sr. Lead UX Strategy & Design candidate should excel in the following areas:

• Strong human-computer interaction design, research, data analysis, and organizational skills.
• B2B, SaaS, PaaS, or similar industry-leading UX design experience for digital software.
• A successful track record of leading innovative and strategic experience designs based on data and research for a broad variety of strategic software initiatives.
• The ability to analyze customer metrics and analytic data from a variety of sources, and the ability to summarize and synthesize findings into actionable results.
• The ability to operationalize research findings into tactical results and inform product quality improvement from concept and ideation through creation and development.
• The ability to clearly communicate complicated designs visually and simply by developing and delivering a compelling factual storyline.
• The ability to think outside the box and strategize innovative research and experience solutions that achieve experience and business results.
• A passion for driving user experience quality and solving problems.
• The ability to solution and innovate on the fly and thrive in a fast-paced agile environment.
• Collaboration as a true partner across diverse teams to drive results.
• Strong leadership and communication skills, and experience mentoring, teaching, coaching, supervising, and directing junior staff.
• Experience evangelizing user experience needs and benefits and advocating on the behalf of end users.
• Experience designing for accessibility, and in analyzing, assessing, and achieving accessible designs and experiences (e.g., 508, WCAG, etc.).

All About You:

Requires a minimum of 7-10 years of design experience leading UX strategy, design, research, and data analysis. Human Factors International (HFI) Certified Usability Analyst (CUA) or Certified User Experience Analyst (CXA), and SAFe certifications are a plus, but are not required.

Must have:

• Extensive expertise designing information architecture for B2B software system and application user experiences, including all experience artifacts, such as site maps, scenarios/use cases, flow maps, storyboards, concepts, wireframes, prototypes, and other detailed design documentation.
• Strong human-computer interaction design skills.
• Experience working across the product lifecycle and collaborating with multiple partners, including UX research, UX design, content, brand, legal, and product and development teams.
• Extensive experience driving innovative designs based on data and KPIs, and experience measuring and reporting the effectiveness of results.
• Expert knowledge working in and designing for brand, digital design systems, design standardization, and design style and pattern libraries.
• Thorough knowledge of designing and prototyping in software such as Axure, Adobe XD, as well as working with other design-related software and MS Office (Excel, Word, PowerPoint). 
• Requires strong knowledge of digital software experience design, UX principles, responsive and adaptive design, experience hierarchy, taxonomy, findability, templates, and working from within a standardized design system. 
• Must have experience analyzing customer data and metrics, and with designing strategically from data and research to drive business results. 
• Must have the capacity to work in a fast-paced environment and to deliver work quickly with zero defects. 
• Must have a demonstrated background working in SAFe agile and other agile SDLC methodologies.
• Requires experience designing for accessibility, and in analyzing, assessing, and achieving accessible designs and experiences (e.g., 508, WCAG, etc.). 
• Must be a highly effective collaborator and communicator and possess the ability to clearly communicate complicated designs visually and simply by developing and delivering a compelling factual storyline.

Other Qualifications:

• Preferred Bachelor’s degree in User Experience, Design, Human Computer Interaction (HCI), Human Factors, Psychology, Information Systems, Computer Science, or equivalent experience.

What Majesco Offers:

Majesco is committed to equal pay and transparency.  The annual base salary range for this position is $65,000 - $85,000.

Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US.  It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors.  Majesco considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions.

At Majesco, we offer a comprehensive employee benefits package with most coverage starting on day 1.  Our benefits package includes, but is not limited to:  Medical, dental & vision insurance; employer-funded HSA coordinating with a high-deductible health plan; FSA; short-term/long-term disability; Life/AD&D insurance; 401(k), flexible time off, paid sick days & 11 paid holidays; paid parental/bonding leave; career anniversary leave and other voluntary benefits.

Majesco's software for core insurance functions include Policy Administration, Underwriting, New Business Processing, Billing, Claims, Product Modeling, Incentive Compensation and Producer Life cycle Management. Additionally, Majesco offers consulting and insurance specific IT services for testing, data conversion, data-warehousing/BI, mobility, enterprise integration and BPM. Majesco specializes in connecting people and business to insurance in ways that are innovative, hyper-relevant, compelling and personal.  Our technology, expertise and leadership helps insurers modernize, innovate and connect to build the future of their business – and the industry – at speed and at scale.

Majesco is an inclusive equal opportunity employer and complies with federal, state and local laws regarding equal employment opportunity. Qualified applicants are considered without regard to race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity or expression, citizenship status, military status, genetic information, or any other basis protected by federal, state and/or local employment laws. 

If you require accommodations or assistance to complete the online application process, please contact reasonableaccommodation@majesco.com and identify the type of accommodation or assistance you are requesting and your contact information.  Do not include any medical or health information in this email. This email alias is not for the general submission of application materials and any application materials submitted through this alias will not be considered. In addition, Majesco will not provide a response to inquiries made to reasonableaccommodation@majesco.com that are not related to accessibility of the online application system by persons with disabilities.