Senior Lead User Researcher, Payments

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍London OR UK Remote | 💰£90,000-£120,000 + Benefits | Hear from the team ✨ 

This role is a 6 month FTC 

⭐Our User Research team

We are currently a team of 23 with 18 individual contributors, who are embedded into collectives i.e Core Banking, Business Banking etc, working cross functionally with our Product Design, Product Management and Engineering teams. Our organisation is led by Katherine Vaughan and Hayley Camille Morgan, our Directors of Research.

🔑You’ll play a key role by...

• Planning and running qualitative studies, including field observations and interviews, diary studies remote and in-person concept testing and usability studies for existing and future products
• Developing and delivering an international payments product strategy, focusing on customer needs, market opportunities, and differentiation.
• Collaborating with key stakeholders (product, leadership, finance, marketing, legal, etc.) to gain alignment and support.
• Partner with Product Managers, Designers, Engineers, and Researchers to plan high-impact research that improves customer understanding and product development.
• Lead squad level research, selecting methods to capture insights that drive growth.
• Work with analytics to integrate qualitative insights with quantitative data and perform basic quantitative analysis.
• Mentoring Product Managers and Designers in running lightweight research.
• Communicate research findings through presentations, reports, and workshops to inform business decisions.
• Identifying actionable insights through quantitative methods such as large scale surveys, and use basic statistical concepts to ensure findings are robust
• Evaluating and explore information architecture, using tree-tests, card-sorts and whatever other methods are appropriate
• Working with other researchers to connect the dots across multiple teams and product areas

🤩We’d love to hear from you if…

• You have hands-on experience with exploratory and evaluative quantitative research methods, knowing when to apply them. 
• You've worked in multidisciplinary teams, leading research and making an impact on product …