Senior Lead Analyst, Technical Support - United States

Our Purpose

At Majesco, we believe in connecting people and businesses to Insurance in ways that are Innovative, Hyper-Relevant, Compelling, and Personal. We bring together the brightest minds to build the future of Insurance; a world where Insurance makes life and business easier, more connected, and better protected.

If you are passionate about the power and possibilities that cloud technologies have unleashed and are looking to deliver transformative and innovative solutions that transform the customer experience, come join us!

Job Overview

As a Life & Annuity Health Business Systems Analyst (BSA) in Technical Support organization, you play a critical role in ensuring that the company's technical infrastructure and business processes are aligned with its strategic goals. This techno-functional role is client facing and requires a blend of technical knowledge and business acumen to provide effective support to both internal and external stakeholders. This is a hands-on position where you will actively work with the customer(s) while collaborating with stakeholders and team members to ensure that the business systems meet the organization's requirements and provide a seamless experience to end-users.

Responsibilities:

• Responsible for providing day-to-day guidance and hands-on technical support to customers by troubleshooting technical issues, providing guidance on system usage, and responding to user inquiries. This may involve providing training to end users, troubleshooting technical issues on insurance domain, performing L1/L2 triage on ServiceNow, and escalating issues to Product and Implementation teams as needed. 
• Sense of urgency to handle incidents and problem management with the ability to thrive in a rapid and fast-paced environment.
• Collaborate and work closely with various stakeholders (Dev, QA team, Partners) to ensure that business requirements are converted to actual solutions. 
• Deliver a superior customer experience …