Senior IT Systems Engineer, Ops

At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.

The application window will be open until at least November 22, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.

At GFiber, our Information Systems and Technology plays a crucial role in enhancing employee productivity and efficiency across all departments.  We are dedicated to delivering quality support while fostering a strong business partnership and ensuring seamless project deliverables. Together,  we focus on delivering innovative solutions that empower our colleagues and drive the organization forward.

Role Description

As a Senior IT Systems Engineer, in the IT Ops team, your role is pivotal in ensuring smooth operations and comprehensive support for our broader Operations team within GFiber. You'll drive efficiency by automating processes and leveraging your industry technical expertise, strategic mindset, and leadership abilities to partner with Ops to implement business impacting IT solutions.

In this role, you'll:

• Foster strong relationships with operations to deeply understand their business processes and IT needs.
• Diagnose and troubleshoot network and software issues promptly, ensuring minimal disruption to operations.
• Resolve complex hardware, software, and networking challenges efficiently to maintain high availability.
• Proactively identify opportunities for IT solutions that streamline operations processes and enhance productivity.
• Collaborate with the operations team to implement scalable IT systems and infrastructure solutions.

At a minimum we'd like you to have:

• Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent practical experience.
• 5 years of experience as a Systems Engineer or Administrator in a Corporate IT environment.
• 5 years of experience with Apple OS and Google Workspace.
• Experience in field service technical support role responsible for troubleshooting fleet management, and/or dispatching applications.

It's preferred if you have:

• Experience setting the standards and managing Field Technician’s IT equipment.
• Experience configuring and managing Dispatch and Fleet Management Systems.
• Experience in managing projects in an Agile environment (e.g., Scrum).
• Experience with mobile device management solutions (e.g., Jamf).
• Experience in supporting a telecom operations department.  
• Experience with any scripting language (i.e. Python).
• Ability to use written and verbal communication to explain fixes and ideas to technical and non-technical audiences.

The US base salary range for this full-time position is between $136,000 - $198,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF). 

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.