Senior IT SaaS Administrator

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.

Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. 

We’re looking for a collaborative and self-motivated Senior IT SaaS Administrator to join our quickly growing team and make a big impact.

As an IT SaaS Admin on the IT/Security Team, you’ll work closely with Security, HR, BizOps, and managers to provision access, automate workflows, administer our SaaS applications and manage our vendors. You will also participate in fulfilling IT service management requests and resolving help desk tickets. You will oversee the configuration, security, integration, evaluation, purchasing, licensing, and onboarding/off-boarding of all the software-as-a-service (SaaS) applications within Muck Rack’s technology portfolio.  The person in the role will be responsible for forecasting SaaS spend and identifying redundancies in tool usage, minimizing unnecessary licensing.

Our IT tech stack includes Okta, Google Workspace, Microsoft 365, Slack, Zoom, Trelica, CrowdStrike Falcon, 1Password, Shortcut, Github Enterprise and more. Our technology team is focused on scale, quality, delivery, and thoughtful customer experience. We ship frequently without sacrificing work/life balance and want to build a quality IT team that empowers our employees to serve our customers.

To be set up for success in this role, you’ll need to have:

• 2+ years total professional experience as an IT SaaS Admin and 3+ years as an IT associate
• Experience with administering SaaS apps like Google Workspace, M365, Slack, Zoom, and Trelica
• Experience with identity and access management (IAM), ideally with Okta
• Experience with SOC2 and/or ISO 27001 compliance audits
• Experience with mobile device management and administration, ideally with Jamf Pro and Intune
• Experience with supporting and troubleshooting macOS and Windows endpoints
• Experience with ITSM and ticketing systems, such as Freshservice, Jira, ServiceNow, Zendesk, etc.
• Strong knowledge of IT automation and scripting languages, such as Bash, Python, JavaScript, etc.

If any of the below also describe you, this could be an exciting opportunity:

• Want to be a member of our IT team as we central vendor management
• Build out integrations and automate repetitive tasks
• Elevate the end-user experience using tech
• Make decisions that can impact the enterprise as a whole with our IT plans
• Interest in journalism, news, media or social media

In addition, we’re always looking for candidates who:

• Have excellent communication skills with an ability to explain ideas clearly, give and receive feedback, and work well with team members
• Exhibit a willingness to learn in areas where they have less experience with our tech stack
• Take pride in the quality of their work and want to build out improvements to existing systems and to create new ones
• Familiar with IT endpoint security and corporate security best practices
• Take a logical approach to problem solving that combines analytical thinking and intuition

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• 45 min Zoom interview with the hiring manager
• Peer interviews with several team members
• Final call(s) with executive team member(s) 

Salary

The starting salary for this role is between $110,000-$132,000, depending on skills and experience. Total compensation for this role consists of base salary and a quarterly bonus plan. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Why Muck Rack?

Remote Work, Forever. We’re a fully distributed team and have pledged to remain that way forever. We offer employees a full home office setup, phone & internet reimbursement, and a monthly coworking membership. We build culture through virtual and in-person team bonding opportunities including team lunches, friendly competitions, and celebratory events!

Transparent Compensation. We offer competitive geo-neutral pay in the U.S. and review compensation at least once annually to ensure internal equity and alignment with the external market. Depending on the role, we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company. All employees are eligible for our 401(k) plan* with employer contributions.

Health & Wellness*. Muck Rack provides comprehensive health, dental, vision, disability and life insurance for employees and their families. We offer a high-deductible health plan with 100% premium coverage for individuals, as well as a range of other plan options. Our team also has access to 24/7 Virtual Care, an Employee Assistance Program, employer-funded HSA contributions, and other pre-tax benefits. Team members have access to a quarterly wellness stipend and a free Headspace subscription.

PTO and Family Benefits. Our team enjoys 4+ weeks of off-the-grid PTO, paid sick/mental health days and 13 paid holidays, which can be exchanged for additional PTO with our "Holiday Swap Program." We also provide up to 16 weeks of fully paid parental leave.

Personal & Professional Development. We grow talent by creating internal pathways for advancement and promotion. Muck Rack conducts bi-annual performance reviews, hosts team-wide workshops, and offers management training and leadership training opportunities. We also provide unlimited subscriptions to L&D platforms including Coursera & O’Reilly, as well as 2 additional days of PTO to dedicate to learning and development.

Culture of Inclusion. We know that diverse perspectives breed innovation and help us better serve our customers. We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably.

Customer-First. Founder-controlled means we have the freedom to be nimble, highly collaborative and innovative, building forward-thinking products that enable 3,000+ companies around the world to build trust, tell their stories and demonstrate the unique value of earned media.

*These benefits are specific to US-based employees. In some, but not all, cases we are able to offer equivalent benefits to employees located outside of the United States.

While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.

If you're excited about an opportunity at Muck Rack but your experience doesn't align perfectly with the requirements of the role outlined here, please don't let it stop you from applying. We're committed to building a diverse and inclusive workplace, and we want to hear from you. You may be a great fit for this role or another position on our team. We deliberately encourage individuals from all backgrounds, including race, gender identity, sexual orientation, and disability status to apply for positions. We are an equal opportunity employer and we're committed to a fair and consistent interview process and candidate experience.   #LI-Remote Apply