Senior IT Organizational Change Manager

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world.  As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Provide end-to-end oversight and consultation for planning through implementation of large and complex, cross-functional organizational change management initiatives that result from IT systems, processes, or technology. Collaborate with project teams and senior management to identify and implement fit-for-purpose plans that support achievement of business unit and enterprise goals while supporting team members through change. Senior IT Change Manager will partner with IT teams, business leaders, and key stakeholders to align change management strategies with business goals and promote user adoption.

• Supports change implementations of moderate and high complexity with a technology component that has impact throughout the enterprise or change implementations with impact directly within the technology organization.
• Gathers information from leadership, technology partners, and project teams to understand changes to processes, systems, technologies, or ways of working. Analyze information to determine impact on employees and create change management strategies and plans to manage the people side of change.
• Design and implement actionable organizational change management plans in partnership with internal teams and leadership – includes communication plans, training and coaching plans, sponsor roadmaps, resistance management, and sustainment plans.
• Identify ways to reduce misinformation, collect feedback, and measure effectiveness of communication and engagement activities throughout the change.
• Create and manage metric tracking to measure change adoption before, during and after change.
• Conduct readiness assessments and evaluate results to relay key findings to internal partners and leaders.
• Integrate change management activities alongside project milestones to support implementation.
• Maintains and updates change management documentation throughout the project lifecycle and reports on change activities.
• Support development of training plans and training reference materials (training decks, quick reference guides, facilitation guidance – does not include facilitation support, elearning or other advanced instructional design support).
• Identify and manage resistance by evaluating potential enhancements to technology, training or communication plans, and other activities; recommend and implement corrective action plans to address concerns.
• Collaborate with internal business, training, communication, and marketing teams to support change management activities.
• Provide internal OCM guidance for large-scale change implementations where vendors are also supporting OCM activities.
• Plan and conduct focus groups with employees, including senior leadership, and analyze findings to support change management activities.
• Collaborate with internal teams and leaders to track and address change management dependencies, risks, issues, and action needed for successful adoption.
• Contribute to organizational change management strategy sessions for continuous process improvement.
• Mentor other organizational change management practitioners in advanced methodologies and practices.
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Bachelor’s degree in Business Administration or related field or equivalent experience. Master’s degree preferred. 5+ years of organizational change management. In-depth knowledge of Organizational Change Management operations, policies, procedures, standards and existing technology and systems environments. Project and program management experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Technical Skills:

One or more of the following skills are desired.

• Knowledge of Project Management
• Knowledge of Microsoft Excel; Microsoft Office; Microsoft PowerPoint; Microsoft Word

Soft Skills:

• Intermediate - Seeks to acquire knowledge in area of specialty
• Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
• Intermediate - Ability to work independently
• Intermediate - Demonstrated analytical skills
• Intermediate - Demonstrated project management skills
• Intermediate - Demonstrates a high level of accuracy, even under pressure
• Intermediate - Demonstrates excellent judgment and decision making skills
• Intermediate - Ability to communicate and make recommendations to upper management
• Intermediate - Ability to drive multiple projects to successful completion

License/Certification:

• Change Management Specialist, CCMP (Certified Change Management Professional) preferred
• Prosci Change Management Certification preferred

Pay Range: $85,300.00 - $158,100.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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