Senior Instructional Designer

Summary

Join Guidewire Learning Experience!
Our team plays a critical role in developing effective learning programs that drive the adoption of our cloud solutions.
We are committed to inclusion and diversity in skills and talent, as diverse as the global clients we serve. Our success is dependent on building teams that include people from diverse backgrounds and experiences who will support and challenge each other's assumptions with fresh perspectives.

What will you be doing?
We are looking for a highly motivated and innovative Instructional Designer to spearhead the development of our technical training programs. This role will be pivotal to drive adoption of complex software products by creating engaging and accessible learning experiences for our customers and partners. The ideal candidate will have a background in instructional design, an understanding of technical concepts, and a proven ability to create interactive and impactful learning solutions. You’ll be a self-starter, eager to take ownership, and have the ability to adapt quickly.

Job Description

Here are the key responsibilities for this role:

• Content Planning and Strategy:

• Contribute to the development of a learning content strategy, for a product or topic area, that aligns with business objectives.

• Collaborate with stakeholders to understand product direction and translate them into actionable and impactful content plans.

• Provide realistic content plans, track activities against the project schedule, and suggest viable options when demand exceeds capacity. 

Design and Develop:

• Design and implement scalable and flexible content that can be reused.

• Determine the "right content to build" including delivery method and effort, based on competency requirements in alignment with stakeholder guidance.

• Develop curriculum for one or more applications and services while following instructional design best practices and department standards.   

• Design and develop a variety of learning materials, including interactive tutorials, videos, assessments, micro-learning modules, and e-learning courses tailored for diverse user needs and technical levels.

Cross-functional Collaboration:

• Collaborate with cross-functional teams to ensure content aligns with brand standards and visual experience goals.

• Partner with product managers, engineers, professional services teams, and other subject matter experts to understand technical features and align learning objectives with business goals.

Quality Assurance:

• Conduct regular audits to identify and address content gaps or inconsistencies.

• Seek and incorporate input from Subject Matter Experts, Product Managers, and Learners.

• Gather, analyze, and apply data to improve training experience, identify learner pain points, and iterate on course effectiveness and engagement.

What you need to be successful (required qualifications):

• A Bachelor’s degree in instructional design, education, technical writing, or a related field and 5 years experience; or 3 years experience and a Master’s degree.

• Knowledge of instructional design principles.

• Experience creating learning content for technical audiences (i.e., technical developer persona, etc.) 

• Basic understanding of web applications and cloud platforms.

• Basic understanding of HTML, XML, CSS and other web technologies.

• Ability to gather information from subject matter experts and learn by experimenting.

• Excellent written, verbal communication and collaboration skills with the ability to work across diverse teams.

• Excellent organizational skills and ability to manage multiple tasks in a fast-paced, dynamic environment.

• Ability to work independently with minimal instructions.

• Experience with agile methodologies for project or content development and familiarity with project management tools such as JIRA.

• Fluent in English.

Preferred qualifications:

• Experience with structured authoring tools such as Madcap Xyleme.

• Experience with graphics and video tools such as Figma, Canva, or Camtasia.

• Knowledge of cloud development workflows and DevOps practices, such as CI/CD pipelines, automated testing, monitoring, and logging.

• Ability to read and understand commonly used programming languages like Java or JavaScript.

• Knowledge of version control systems, such as Git.

 

How we work at Guidewire

We build on each other's ideas. We are committed to creating synergy and allowing for 'ah-ha' moments.
Open and honest. We're a healthy workgroup that respectfully debates at times and are committed to figuring it out. #keepItPositiveAndProductive.
We like learning and are curious. There's power in knowing what you don't know and then filling in the knowledge gaps. Whether that be design or domain-related-The sky's the limit!
Confidence with humility. We value your thoughts and insights and recognize there are a lot of smart people we work with on our teams.
Coachable and teachable. A growth mindset is critical to the best performing teams. Our commitment to every team member is to provide learning opportunities that both match and stretch their skills.

The US base salary range for this full-time position is $76,000 - $144,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

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