Senior Implementation Specialist (Remote)

About Provision IAM
Provision IAM is a leading provider of SaaS-based Identity and Access Management (IAM) solutions, specializing in financial institutions and regulated industries. With over 28 years of experience, we empower organizations to optimize digital operations and manage secure identity access. Our innovative, client-focused approach combines technical expertise with creative problem-solving.

We are seeking a Senior Implementation Specialist to join our fully remote team. If you enjoy working directly with customers, are passionate about delivering exceptional client experiences, and thrive in a role that blends technical expertise with customer engagement, we’d love to hear from you.

Why join us?

Work on impactful projects that enhance security and operational efficiency for financial institutions. Enjoy a supportive work environment with excellent perks, including:

• Competitive salary – $80,000 - $110,000 annually 

• Comprehensive company-paid insurance benefits

• Simple IRA with company match

• Company-provided equipment for a productive remote work setup

• Flexible remote work opportunities to support work-life balance

Requirements

Key Responsibilities

• Guide customers through the entire implementation lifecycle, from kick-off to go-live, ensuring a seamless transition.

• Gather and analyze requirements to configure the Provision IAM platform to meet customer needs.

• Assist customers with integrations to HR platforms, Active Directory, Core Banking Systems, and other critical applications.

• Conduct administrator and end-user training to ensure proper usage and adoption of the Provision IAM solution.

• Develop user documentation, guides, and best practices to support clients post-implementation.

• Troubleshoot Tier 1 support issues, including system integration blockers and other technical concerns.

• Provide valuable insights and feedback to the Product Team, identifying recurring client needs for future development.

• Communicate confidence in the Provision IAM solution, our approach, and our team, ensuring client satisfaction and engagement.

• Provision IAM is a small, fast-paced technology firm requiring collaboration with Sales, Product, and Operations.

Qualifications

• 5+ years of experience in a customer-facing Implementation role within a SaaS company.

• Strong ability to manage multiple customer implementations simultaneously, ensuring adherence to defined milestones and timelines.

• Deep understanding of IAM principles and the ability to articulate how the product addresses customer pain points.

• Experience working in a remote environment with strong self-motivation, discipline, and initiative.

• Excellent time management skills, productivity, and proactive problem-solving while maintaining clear communication with team members.

Additional Skills (Preferred but Not Required)

• Familiarity with midPoint, an open-source identity governance and administration platform by Evolveum.

• Understanding of Role-Based Access Controls (RBAC) and best practices for IAM solutions.

• Experience working with Active Directory, optimizing its structure for RBAC policies.

• Familiarity with financial institution security requirements and compliance frameworks such as FFIEC and SOC 2.

Additional Requirements

• Must be authorized to work in the United States.

• Must be proficient in English, both written and spoken.

Diversity & Inclusion

At Provision IAM, we value diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal-opportunity employer and welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and veteran status.