Senior Implementation Consultant - Remote

Every day, it feels like healthcare becomes less about the practice of medicine. Hospitals and private practices operate on razor-thin margins, caught between the bureaucracy of insurance companies and ballooning administrative costs. And technological advancements — from electronic health record systems to dictation software — have failed to live up to their promise of making the lives of all healthcare staff easier. 

Commure’s mission is to once again make health the focus of healthcare by using AI and automation to eliminate distractions and keep providers connected to their patients throughout the care journey.

The Commure suite of automated and AI-enabled hardware, software, and services results in happier and healthier patients, less time wasted on administrative tasks, safer staff, and more reliable insurance reimbursements. Since merging with Athelas, our growing suite of solutions now includes:

• Patient Engagement - Commure Engage empowers providers to connect with their patients throughout the care journey, reducing no-shows and improving health outcomes

• Workflow Automation - PatientKeeper and other workflow tools automate repetitive tasks, allowing healthcare workers to spend more time with patients 

• Staff Safety - Commure Strongline protects staff from workplace violence by empowering them to call for help to de-escalate potentially violent situations  

• At-Home Monitoring - Athelas Care Management offers a suite of remote sensors that allow doctors to bring healthcare into the home, saving lives through early intervention

• Billing Solutions - Athelas RCM offers AI-driven, full-cycle revenue cycle management solutions that optimize claims submission, ensuring insurers pay every dollar they owe for work performed by healthcare providers

• Automated Dictation - Athelas Scribe utilizes the power of LLMs to record and automatically summarize appointments, saving doctors countless hours every day

Commure takes a provider-focused approach to healthcare and the healthcare industry has noticed. We’ve grown more than 500% year over year for three consecutive years. We support more than 250,000 clinicians and staff and hundreds of thousands of patients across hundreds of care sites. And we’re just getting started. Backed by General Catalyst, Sequoia, and many other leading investors, Commure is positioned to be the defining healthcare tech company of the next 15 years.

If you're eager to advance our mission to make health the focus of healthcare, come join us!

Role Summary:

Commure is seeking a highly experienced Senior Implementation Consultant to play a vital role in deploying Commure Engage, our innovative healthcare software solution. In this role, you will be an essential member of our Implementation Team, driving the successful rollout of Commure Engage across diverse healthcare settings. Your expertise will guide complex software implementations, ensuring they meet both time and budget constraints while achieving optimal outcomes. As a consultant, you will act as the primary bridge between Commure and our clients, emphasizing superior service and effective solution adoption.

Responsibilities

Your responsibilities will include, but are not limited to:

• Plan, coordinate, and lead the implementation of Commure Engage at client sites, ensuring a seamless transition and integration into existing systems.

• Conduct detailed client needs assessments to tailor implementations that meet specific operational requirements.

• Provide expert guidance and support during the implementation process, including problem resolution and workflow optimization.

• Deliver training sessions and presentations to clients’ staff to ensure effective use of Commure Engage.

• Maintain continuous communication with clients and internal teams, providing updates on implementation progress and any critical issues.

• Develop and manage detailed project documentation and adhere to Commure’s implementation standards.

• Identify potential risks and issues during implementations, proposing practical solutions to maintain project timelines and quality.

• Encourage a collaborative approach among all stakeholders, enhancing the success of project delivery and fostering an environment of continuous improvement.

• Support the ongoing enhancement of Commure Engage by gathering feedback and insights from clients and contributing to product development discussions.

Requirements

• At least 7 years of experience in implementation or project management, specifically in the healthcare IT or software industry.

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field.

• Professional certification in project management or IT implementation (e.g., PMP, ITIL) is highly desirable.

• Strong communication skills are crucial for effective client and team interactions.

• Proficient technical skills, with experience in software deployment and support within healthcare environments.

• Mastery of Microsoft Office Suite and familiarity with project management software such as Smartsheet or Jira.

• Demonstrated ability to analyze, plan, and solve complex problems in high-pressure situations.

• Capability to travel as needed to client sites, up to 10% of the time.

The salary range that Commure reasonably expects to pay for this position is $135,000 - $155,000.  Actual salary offered will vary depending on factors including but not limited to: location, education, experience, skills, and qualifications. In addition to your salary, Commure also offers many competitive elements in our total compensation package for employees such as equity, a comprehensive benefits package, and flexible time off.

Benefits Include

• Medical, Dental, and Vision Coverage

• FSA & HSA accounts

• Commuter Benefits

• Flexible Time Off

• 401k

Why You’ll Like Working with Athelas

• Execution focused, driven team: Join a team with an incredible record - we are the smallest, fastest company in history to receive FDA hematology clearance. We are also the largest Remote Patient Monitoring company in the US, with a fast-growing SaaS Revenue Cycle Management business as well

• Technology Focus: Revolutionizing how technology can be used in the healthcare industry

• Strong Backing: $132M Series B raised from the likes of Sequoia, General Catalyst, Tribe, Y Combinator

• Mission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it with technology-enabled solutions

• Incredible Growth: Revenue growth of 5x over the past 6 months and we're just getting started!

• Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.

Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization.

Employees will be required to attest to these requirements upon hire and on an annual basis.