Senior Hotel Business Analyst, Customer Success

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Senior Hotel Business Analyst, Customer Success (Remote) 

Full-time, United States

As part of the Revenue Analysis group, you will collaborate closely with the team responsible for Stay, BCD’s comprehensive approach to hotel category management, providing data and analytical support through all stages of the customer success management life cycle.  This includes collaborating with leadership on dashboard design and delivery to measure progress on overall program performance and contractual commitments. You will interact and engage with customer success managers as needed to review client performance. This role requires expertise in SQL to query and manage large datasets efficiently.

As a Senior Business Analyst, Customer Success, you will 

• Update and maintain client performance dashboards in Amazon QuickSight, consolidating data from relational databases using SQL scripting.
• Update and maintain customer success performance reporting and various hotel spend management related Excel analyses. 
• Expand the existing reporting and dashboard portfolio in collaboration with leadership and the customer success team.
• Develop a deep understanding of the “story” the data and dashboards can tell and be able to effectively communicate that story verbally, visually and in written form.
• Identify trends and provide recommendations to drive additional performance improvement.
• Prepare ad hoc analysis and reporting.

About you 

• Have a bachelor’s degree in business or finance with strong SQL skills.
• Business travel industry and hotel spend management experience preferred.
• Experience working with business intelligence software such as Amazon QuickSight, customer relationship management systems, and relational databases. 
• Advanced analytical skills. Ability to write logic and mathematical statements and basic algorithms.
• Well experienced in MS Office suite especially MS Excel and PowerPoint
• Ability to communicate and interact with diverse, cross functional international teams. 

About us  
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.  

Your life at BCD 

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.  

You’ll be offered 

• Flexible working hours and work-from-home or remote opportunities  

• Opportunities to grow your skillset and career 

• Generous vacation days so you can rest and recharge 

• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools 

• Travel industry professional perks and discounts 

• Work From Anywhere program: you have the potential to work remotely in another country for up to 60 days per year! 

• An inclusive work environment where diversity is celebrated 

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Senior Hotel Business Analyst, Customer Success is between $74,000 and $87,000. The actual pay depends on your skills, qualifications, experience and geographical location. 

Ready to join the journey? Apply now!  
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we encourage you to apply. You may be just the right candidate for this or other positions.  

#LI-Remote 

#LI-LD1