Senior Hosting Analyst

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals.   We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success.  We grow together and are stronger together. 

What’s unique about this role?

The Sr. Hosting Technician joins the ETS Hosting Operations team in supporting the loading of data to Relativity, running searches, creating Relativity databases, Relativity user management, and other tasks related to the generation of data for review in Relativity. 

Additionally, the Sr. Hosting Technicians act as an escalation point for Hosting technician’s requests, as well as to help create and execute new Workflows, supports queue management when a queue manager is not present, and is a key assistant in team member training.  Sr. Hosting Technicians are also expected to play a critical role by partnering with the other eDiscovery Technical Services teams, as well as our internal Client Services group, to shepherd Lighthouse client data through our various systems, all while meeting aggressive client deadlines with the highest level of quality.  

Lastly, this role also acts as the highest level support within the Hosting Team for data investigations and environmental troubleshooting.

What will this person do?

• Execute projects specific tasks in Relativity, Brainspace, Relativity Analytics, and Lighthouse proprietary tools.
• Create and prepare load files, text and native files, and other deliverables as necessary for review in various platforms.
• Maintain a high sense of urgency while working on multiple projects, and escalate items to the client services team if there are going to be delays in timing. 
• Help assign and work on projects in order of priority given by the CS team. 
• Perform quality control checks on self and the work of others to ensure quality ratings remain high.
• Follow and maintain utilization tracking for hours.
• Troubleshoot and resolve client facing issues and escalations that come through Support channels.
• Create and develop new Workflows and Processes for the tech team to implement and follow.
• Collaborate with the CUO team to develop and implement changes that have impacts across the organization. 
• Update and maintain SOP/ KB articles so that the tech team knows new work flows and processes that are in place.  
• Assist in training new hires by creating training plans through our 30,60,90-day process
• Respond to internal requests via email during designated times.
• Able to scope current and incoming work whole and provide timeline estimates.
• Run SQL queries for long running processes that are unable to run on the front end of Relativity.
• Escalate Relativity issues to kCura if needed.
• Additional duties as assigned. 

Bring your passion and together we will shine.   It would also be great if you have the following:

• Associates degree (bachelors preferred) or equivalent job experience.
• 5+ year’s industry experience.
• Understanding of workflow processes and downstream impacts. 
• Basic SQL proficiency (queries, relationships, and aggregators).
• Ability to multi-task and remain calm under pressure.
• Must have a positive attitude and growth mindset.
• Willing to adapt quickly to a rapidly changing environment. 
• Strong analytical skills, problem solving skills and resourcefulness.
• Background in computers, statistics or mathematics is a strong plus.
• Experience in eDiscovery with proficiency in Relativity is a strong plus.
• Relativity Certified Administrator is required; Relativity Certified Expert is preferred. 
   
   

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! 

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

The expected pay for this role will range from $75,000 to $87,250 per year.  This role will be eligible to participate in an annual bonus or incentive program.  

Lighthouse offers a quality comprehensive benefits package including, medical, dental, vision, and a 401k with company match.  Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine through 98point6, and other wellness plans.  We offer a generous Flexible PTO program and paid volunteer days.  Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.  

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.