Senior Global Benefits Program Manager

About the role

We are looking for a dynamic and experienced Senior Benefits Manager to lead the day-to-day administration and strategic development of our global benefits, time off, and leave of absence programs. In this role, you will ensure that Lattice’s benefits offerings remain competitive and compliant, while also providing exceptional support to employees. You will also play a critical role in advising our product and sales teams by offering insights into what benefits professionals expect from our tools.

The ideal candidate can seamlessly transition from addressing employee inquiries to managing vendor relationships, conducting compliance audits, and supporting broader benefits strategy. In addition, there will be opportunities to partner with product and sales to understand the needs of benefits professionals as it relates to HR software.

What You Will Do

1. Benefits Administration:
• Manage and administer employee benefits programs (healthcare, retirement, leave of absence, wellness, etc.) across multiple geographies.
• Resolve employee benefits inquiries and escalations through various channels (email, Jira ticketing system).
• Perform data entry, review, and audit benefit bills for accuracy, ensuring timely payments to vendors.
2. Strategic Program Design:
• Lead the development, evaluation, and implementation of benefits programs to ensure competitiveness and alignment with Lattice’s organizational goals.
• Advise on improvements in benefit design, administration, and efficiency through data-driven analysis and feedback from employee surveys.
3. Vendor & Compliance Management:
• Manage relationships with benefits vendors and brokers, including contract negotiations, performance evaluations, and renewals.
• Ensure benefits programs comply with US and international regulations (e.g., ERISA, ACA, COBRA, GDPR, etc.).
• Collaborate with legal, finance, and HR teams to mitigate compliance risks.
4. Cross-functional Collaboration:
• Serve as an internal benefits expert, partnering with product and sales teams to ensure Lattice's software meets the needs of benefits professionals.
• Provide insights on industry trends, compliance requirements, and employee expectations to help shape product offerings.
5. Data Analysis & Reporting:
• Collect and analyze benefits utilization data, cost trends, and employee feedback to assess program effectiveness and recommend enhancements.
• Generate reports using HRIS and other tools like Workday to support data-driven decisions for benefits strategy.
6. Employee Education & Communication:
• Develop and execute communication strategies to ensure employees understand their benefits options.
• Lead open enrollment processes, including planning, communication, system updates, and troubleshooting.
7. Special Projects & Initiatives:
• Lead special projects such as mergers and acquisitions, benefits harmonization, or the introduction of new benefits.
• Support benefits-related initiatives that enhance employee well-being and retention.

What You Will Bring to the Table

• 7+ years of experience in benefits management or a related HR field, with international experience preferred.
• Strong knowledge of US and international benefits programs, compliance regulations, and leave of absence policies.
• Proven ability to manage vendors, analyze data, and communicate effectively with cross-functional teams.
• Bachelor’s degree in HR, business administration, or a related field.
• Professional certifications (e.g., SHRM-CP, SHRM-SCP, CEBS) are a plus.

Preferred Skills:

• Strong interpersonal and communication skills with the ability to partner with employees at all levels.
• Detail-oriented with a problem-solving mindset; able to balance strategic thinking with day-to-day operations.
• Communicates clearly, influentially, and empathetically both face-to-face and in writing. 
• Is comfortable with ambiguity and has a proactive affinity for breaking down complex problems and proposing operationally excellent solutions that balance risk, speed, employee experience, and resource considerations to drive the business forward.
• Has significant experience working cross-functionally with internal stakeholders in Finance, IT, Recruiting, Legal, and other areas in a fast-paced, high-growth startup environment.
• Can influence peers and senior leadership through deep subject-matter expertise, relationship-building abilities, and demonstrated strategic business acumen. 
• Familiarity with tools such as Jira, Slack, Excel, and Google Suite.

The estimated annual cash salary for this role is $107,000 to $167,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law. 

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About Lattice

Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choices than ever before, businesses that put employees first are winning 🏅– and Lattice is building the tools to empower those people-centric companies.

Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line 📈. Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like Slack, Robinhood, and Gusto. 

Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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