Senior Fraud Analyst, Business Banking

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍London OR UK Remote | 💰£74,000 - £94,000  + Benefits | Hear from the team ✨

🚀We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives because Money never felt like Monzo ❤️

⭐Our Fraud team

As a Senior Fraud Analyst in our Fraud Risk Team (First Line of Defence) you’ll be a driving force behind developing and strengthening our fraud capabilities, specifically in relation to Fraud Risk Management & Strategy for Business Banking.  You’ll be leading our strategy to build, develop and deliver improvements to our suite of fraud systems, controls and processes, using the latest technologies to ensure risks can be effectively managed.  

You’ll be working closely with colleagues in Business Banking, Fraud Operations, Security, Product and Engineering, as well as ensuring alignment across the organisation when implementing new policies, management standards, strategies, systems and controls.  You’ll also work closely with colleagues in Financial Crime to build intelligence which will enable Monzo to work closely with Law Enforcement in response to fraud committed against Monzo or Monzo Customers.  

We need someone who really understands fraud, with deep awareness of industry trends and the risks we face at Monzo (specifically in Business Banking).  You’ll be able to diligently identify gaps and vulnerabilities, recommending and delivering on improvements to ensure that we always stay one step ahead as we continue to grow.  

🔑You’ll play a key role by…

Working closely with the Business Banking, Fraud Operations and Fraud Product Teams (as well as wider colleagues in the Fraud Risk Team). 

• Providing  subject-matter expertise in relation to Business Banking Fraud; acting as the point of contact for any requirements, guidance or questions. 
• Improving the performance and optimisation of relevant Fraud systems and controls, through the deep knowledge of their application and effectiveness. 
• Assisting the Head of Fraud Risk in the development of Fraud Policy, underlying Management Standards and execution of Fraud Risk Assessment(s). 
• Defining and interpreting key measures and metrics on the performance of controls and reporting this to relevant risk management and oversight forums and committees. 
• Leading on development of Business Banking Fraud strategies, as well as investigation standards and fraud response plans / playbooks; owning the end-to-end process for systems and controls, ensuring consistency and alignment across the organisation. 
• Writing detailed proposals and requirements for changes to systems and controls, or where gaps have been identified, working closely with Product, Data and Engineering teams to implement proportionate and beneficial change. 
• Building a close relationship with Fraud Ops, FIU and Security Operations, ensuring sufficient communication and knowledge sharing on intelligence. 
• Analysing internal and external data sources for new threats and trends.
• Building external relationships with both Industry and Law Enforcement. 

🤩 We’d love to hear from you if…

• You are passionate about fraud, and putting customers first.
• Have experience of Fraud in a Business Banking environment (ideally within Financial Services). 
• Have significant experience working in Fraud and with controls and systems used to prevent fraud from occurring.
• Have led the implementation of improvements to fraud systems in similar organisations.
• You enjoy working efficiently in a fast-paced, high-volume environment and thrive amidst ambiguity. 
• Comfortable working with data to identify patterns and trends and draw conclusions and associated recommendations that improve our fraud capabilities.
• You are able to clearly articulate the risk of fraud and the importance of controls to people who are not experts.
• You're great at explaining processes and complex technical requirements to people.
• You’re comfortable working with product managers, engineers, data scientists and identifying operational requirements.
• You’re keen to get stuck in and make things happen, without waiting for someone else.
• You’re well organised and can work under pressure to tight deadlines.

Desirable experience and qualifications

• You hold, or are working towards, qualifications or courses in fraud such as ACAMS, CFE, CIFAS fraud certificates. 
• You have worked within banking or financial services previously so understand the regulatory landscape and/or awareness of fraud risks facing fintechs.

🙌 What’s in it for you

💰 £74,000 - £94,000 ➕share options.

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚 £1,000 learning budget each year to use on books, training courses and conferences.

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

• Short call with a Monzo recruiter
• 30 min video-call with the Hiring Manager
• Full-loop Interviews (2 x video-interview sessions)

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com  You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

⏳ The closing date for applications is 6pm on 9th July  

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Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.