Senior Field Application Engineer

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About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description:

HITACHI RAIL is looking for an enthusiastic self-motived Senior Field Application Engineer who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. This position is a REMOTE position (however, candidates preferred in the NY/NJ area).

About Us:

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organization to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Hitachi Rail Field Application Engineers are responsible for providing application level technical expertise and knowledge on an extensive array of Hitachi Rail products and solutions to support both the external end customer and internal cross functional departments including Product Development Engineering, Product Management, Portfolio, Sales & Business Development, Marketing, and others. Hitachi Rail manufactures a vast array of products across multiple disciplines including electronic, electrical, electro-mechanical, mechanical, digital, software, etc. for the Railway Signaling & Communications Industry. This is a unique role that requires not only technical expertise, but also strong interpersonal and relationship development skills, customer-facing experience, business astuteness, self-motivation and a self-directed personal drive.

Working locations:

• NY/NJ area main territory (Amtrak, NYCT, LIRR, MTA, etc.). Needs to be reasonably located to these customers.

• Works remote when not in field.

• Must have a valid driver’s license and ability to obtain a passport for travel.

• Ability to lift 35 pounds from time to time.

• Up to 50% North American travel, with limited international travel.

• Will work outside of normal business hours when required. Covers many time zones across NA and emergency support across RR’s.

• Ability to work within a flexible work schedule and on occasion to be at a customer’s site in short notice.

Roles and responsibilities:

• Provide the highest-level technical assistance, engineering support, product information, recommendations, field/site survey support, installation support, troubleshooting, customer training, technical advice, subject matter expertise, demonstrations, and presentations to promote Hitachi Rail technologies and products that meet the client’s needs.

• Primary engineering/technical resource for assigned customers and a shared resource for all customers.

• Grows the customer relationship into a solidified partnership by understanding and acting proactively on all real and perceived customer needs.

• Ability to share responsibility for after-hour emergency support on a rotating basis, currently 1 week on and 3 weeks off. This is in addition to your normally scheduled work week.

• Thorough understanding of Railway Signal Engineering.

• Ability to methodically understand hardware electrical circuit plans to apply and troubleshoot products for customers.

• Supports customers through problem solving and troubleshooting of Hitachi's products and their associated applications.

• Provide engineering leadership and support during equipment outages, customer issue escalations, root cause analyses, customer technical projects, and customer meetings.

• Raises awareness, gathers data, leads actions, and tracks progress of customers technical issues relating to Hitachi's products and solutions for eventual entry into the customer response system for initiation and tracking of solution.

• Provide recommendations internally for new product features for existing products and new product ideas to meet customers’ current and anticipated needs.

• Create, manage, maintain, and implement customer specific specifications to apply products and solutions accordingly.

• Review and contribute to product documents, service manuals, notices to ensure proper technical content.

• Creates, maintains, and delivers technical material including presentations, engineering notes, application bulletins, user guides, white papers and demonstration media on Hitachi’s products and solutions.

• Provide the sales team with the necessary technical support for existing and new product launches and promotions to meet their sales objectives.

• Aid the Product Development Engineering team with firsthand knowledge of properly applying products and solutions that meet the customers’ requirements.

• Contributes to Product Development and Portfolio during requirements gathering phases and new idea generation of new products giving insights on how products are applied in the field and that the customer viewpoint has a voice.

• Setup, Test, troubleshoot, report, and monitor new and existing products for Internal and External engineering teams during the piloting phase to support sales opportunities.

• Ability to create and maintain typical application hardware circuits incorporating Hitachi's products.

• Ability to create, modify and maintain wayside signaling application logic programs for the customer.

• Analyze application software error/information logs to advise solutions to assist the customers in returning their equipment back to revenue service.

• Skilled knowledge in communication systems (Ethernet, Serial, Networking, Modems, Switches, etc.).

• Ability to work in a team and be a contributor to the Field Application Engineering group. This team works closely together and shares each one’s expertise to further other members’ breadth and competencies.

Required skills/experience:

• Minimum of ten (10) years' experience in an engineering/technical role (Railway Signaling industry preferred).

• Technical knowledge in railroad/railway wayside signaling, crossings, PTC (Positive Train Control), CBTC, and communication experience.

• Programmable Logic Controller programming experience (preferably railway wayside vital logic controllers).

• Excellent presentation, written, verbal, and collaborative communication skills.

• Previous experience interfacing directly with the customer.

• Experience with a wide variety of Railway Signaling related products such as: AF Track Circuits, PF Track Circuits, Coded Track Circuits, Phase Selective Units (PSUs), TRU-III, Wayside Interlocking Controllers, WIU’s, Transformers, Signals, Carborne Controllers, Cab Signaling, Switch Machines, Switch Machine Controllers SML/SMC, AFO Electronics, Vital Relays, Electronic Relays, Highway Crossing Controllers, Gate Mechanisms.

Characteristics:

• Commitment and willingness to strive toward achieving goals and business objectives.

• Acts with a sense of urgency to meet the customer’s needs.

• Strong verbal and written communication skills.

• Thrives with little daily supervision; obtains objective and plots course on own.

• Must be Self-motivated and self-directed to meet the company's objectives.

• Must be able to handle multiple tasks simultaneously, self-manage priorities and work independently as well as part of a team to meet objectives as needed.

• Ability to present oneself as well as the company in a positive and professional manner as the forward-facing technical expert in a diverse array of customer settings.

• Establish and maintain positive customer relationships.

• Commitment to excellence and high standards.

Education:

BS Degree in an Engineering discipline (Electrical/Electronic/Computer Engineering preferred) or significant applicable professional experience may be considered.

Language:

English

The salary range for this position is $120-130,000.

Final pay is determined by the candidate’s experience, skillset and ability level, internal equity and location.

Benefits:

Hitachi Rail employees enjoy a comprehensive benefits package including Competitive Pay, Medical, Dental and Vision Insurance, Short & Long Term Disability, Life & Accident Insurance, Flexible Spending Accounts, a Retirement Savings Plan, and Paid Vacation. We also offer a number of Work/Life Programs such as Flextime and a variety of Training and Development opportunities.

In accordance with the DOT’s FRA and FTA programs, Hitachi’s substance screening program tests pre-employment candidates and current employees, as required for safety-sensitive positions.

We thank all applicants for their interest; however, only those under consideration will be contacted. Join us at www.hitachirail.com/careers

It is our commitment at Hitachi Rail to create a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We would be delighted if you would be one of our followers! Have a glance at our LinkedIn page https://www.linkedin.com/company/hitachirail/

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals With Disabilities.

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to hrunitedstates@hitachirail.com. Queries other than accommodation requests will not be responded to.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to hrunitedstates@hitachirail.com.

Queries other than accommodation requests will not be responded to.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at  https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail