Senior Engineering Manager

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

As a Senior Engineering Manager for the SaaS platform admin and Partner Ecosystem area, you will lead and inspire a team of talented engineers to build and scale core platform capabilities that empower administrators to manage, configure, and optimize the product for their organizations. This role requires a blend of strategic vision, technical expertise, and leadership skills to deliver exceptional platform administration tools that enable seamless onboarding, robust customer journey orchestration, and enabling successful partner enablement.

You will own critical areas of the product that support user and role management, platform customization, data insights, automation, and governance. Your work will directly impact the success of administrators managing our platform and drive customer satisfaction, adoption, and retention.

Responsibilities 

Technical leadership:

• Hands-on leader - Lead the design, development, and delivery of scalable, reliable, and performant administrative services and tools.
• Champion engineering excellence by promoting best practices in architecture, code quality, and automation.
• Ensure the team builds robust APIs and integration points for seamless ecosystem connectivity and extensibility.
• Define and execute the roadmap for platform administration capabilities, ensuring alignment with business objectives and customer needs.
• Collaborate with Product Management, Design, and Customer Success teams to understand administrator pain points and develop solutions.

Team Leadership

• Mentor, inspire, and grow a high-performing team of engineers to achieve ambitious goals.
• Recruit top engineering talent and help scale the team to meet evolving business needs.

Operational Excellence

• Implement robust monitoring, alerting, and troubleshooting tools for platform administration services.
• Ensure adherence to governance, compliance, …