Senior Engineer, IT Services Engineering

Job ID: 254943
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Remote Eligible:Yes

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

Your role at Sephora...

As a Senior IT Services Engineer, you will play a critical role in driving technical excellence across a diverse range of IT services and platforms. This role combines deep technical expertise in ServiceNow with strong leadership skills to support and enhance IT service applications, including ServiceNow, Atlassian Data Center products (JIRA & Confluence), and various Knowledge Management, product and project management tools providing first-class service and ensuring seamless IT operations across the organization.

• Design, build, implement, and support new features and enhance existing ones.
• Partner with Business Analyst, Business & Technical Stakeholders, Architect, and / or fellow engineers to determine the best way to meet business requirements.
• Troubleshoot and resolve L3+ production issues related to ServiceNow and various IT Services supported tools.
• Proactively monitor and improve technical performance, supportability, security, and stability of ServiceNow platform / solutions.
• Review tasks critically and ensure they are sized appropriately for continuous integration and incremental delivery, prioritized properly, and have dependencies noted.  
• Participate in technical discussions with fellow engineers.
• Review Code for others on the teams and provide thoughtful feedback.
• Participate in the Major Incident Lifecycle including researching and facilitating resolution in the moment, reviewing and documenting root cause and future mitigation including documentation and transitioning knowledge down to L1/2 as needed.
• Provide L3 Incident Management Support for IT Services owned Tools and Platforms.
• Participate in on-call rotation for production support for ServiceNow and IT Services supported tools.

Experience:

• 5 - 7 years as a software engineer or developer.
  • 7-10 years of total experience, including at least 4 years of progressively responsible experience in software engineering with demonstrated proficiency in project management, system design, coding standards, testing, quality assurance, and other related areas.
• Technical Requirements (Advanced Level or above understanding): 
  • Programming Languages: Java, C++, Python, JavaScript, GlideScript, Groovy, etc.  
  • Database Management: SQL, Oracle, PostgreSQL, MongoDB, etc.
  • Version Control Systems: Familiarity with version control systems such as Git, SVN, Mercurial.
  • Web Development: HTML, CSS, JavaScript, and frameworks like AngularJS, ReactJS, Vue.js.
  • API Development: Developing and integrating APIs (REST, SOAP).
  • Software Architecture: Understanding of software architecture principles, design patterns, and best practices.
  • Security: Knowledge of secure coding practices and familiarity with security frameworks and vulnerability assessment tools (Must understand the best practices around building and maintaining security protocols in both corporate and retail environment).
• Technical Skills
  • Writes production-ready code that is easily testable, easily understood by other developers, and accounts for edge cases and errors.
  • Proficient at using systematic debugging to diagnose issues. Helps tune and change the monitoring on their team according to the organization's monitoring philosophy.
  • Approaches all engineering work with a security lens, actively looks for security vulnerabilities in the code and during peer reviews.
• Delivery
  • Reviews tasks critically and ensures they’re appropriately sized for continuous integration and incremental delivery.
  • Ensures tasks are prioritized correctly, and that dependencies are noted.
  • Handles risk, change, and uncertainty within their personal scope of work effectively.
  • Ensures their commitments are realistic, understands their priority and urgency, and delivers upon them accordingly. Anticipates and communicates blockers, delays, and cost ballooning for their work before they require escalation.
• Feedback, Communication, Collaboration
  • Communicates effectively, clearly, concisely in written and verbal form both technical and non-technical subjects, and in an audience-oriented way.
  • Understands their team's domain, shares their knowledge frequently with their teammates and contributes to their team's documentation.
  • Helps teammates overcome obstacles, resolve blockers, and complete work tasks. Works to build strong relationships with their teammates, manager, as well as their teams' relevant business stakeholders.
• Leadership
  • Has conversations based on organizational strategy and principles with their teammates when appropriate to ensure team alignment.
  • Regularly thinks about team practices and processes and discusses improvements with team.
  • Mentors their teammates in an open, respectful, flexible, empathetic manner.

The annual base salary range for this position is $135,000.00 - $150,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.  Individuals employed in this position may also be eligible to earn bonuses.  Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy… 

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.  
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.