Senior Director, Total Rewards & Operations

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce’s mission is to help customers sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

We are seeking a Senior Director, Total Rewards & People Operations, who will be responsible for the overall strategy, leadership and success of the company’s Global Total Rewards and People Services teams. In this role, you will develop and drive our global rewards and people services strategies and initiatives. You will partner closely with leadership, the broader People Experience team and cross-functional stakeholders to develop and implement proactive, streamlined programs and solutions that help BigCommerce to attract and retain amazing talent.   This role reports to the SVP, People and is hybrid if located near our offices in Austin, Texas or San Francisco, California or is otherwise remote.

What you’ll do:

• Lead, develop and mentor a global team of rewards and people services professionals, fostering their growth and development, and ensuring they provide high-quality support to the organization

• Develop, drive and deliver strategy, annual roadmap, calendar and project timelines for key cycles related to Rewards & People Services

• Ensure that programs, procedures and processes are effectively communicated company-wide and understood through a variety of education and communication methods

• Stay current on industry trends and best practices in total rewards and people operations, and make recommendations for continuous improvement.

• Build solid relationships with stakeholders, and leaders …