Senior Director, Revenue & Operations

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

We're seeking a dynamic Senior Director of Revenue and Operations to drive the financial heartbeat of Teladoc. In this leadership role, you'll be at the helm of all revenue-related and accounts receivable (A/R) functions, guiding a talented team across Billing, Order Management, Client Management Solution Delivery, and A/R operations, including Cash Collections and Applications.

This is more than just a leadership role—it's an opportunity to shape and implement a strategic vision that aligns with Teladoc’s ambitious growth plans. You'll play a critical part in driving the company forward, fostering relationships, and delivering innovative solutions that make a real impact. If you’re looking for a role where you can lead, grow, and be at the center of transformative change, this is the perfect opportunity for you.

This role is open to working 100% remote within the United States.

Essential Duties and Responsibilities

• Responsible for revenue recognition policies and procedures are in conformance with ASC 606, U.S. GAAP, other pertinent authoritative literature, and the company’s established policies.
• Draft and/or review accounting memos, 606 contract reviews and positions related to significant, complex, and/or non-standard agreements / transactions and work cross-functionally with internal stakeholders including legal department to ensure deals are accretive and to provide conclusions, resolutions, and recommendations.
• Responsible for accuracy and propriety of journal entries, revenue accruals, account reconciliations, and all allowance accounts and analyses.
• Responsible for the monthly and quarterly revenue close process, including assurance of accurate and timely results in our ERP and all related boundary systems. Review significant, complex, and/or non-standard entries, credit memos and adjustments in the GL.
• Manage the quarterly reviews and annual revenue audit which includes PBCs and related analyses within the deadline.
• Comply with Sarbanes-Oxley section 404 requirement as related to revenue recognition, ERP, and boundary systems. Business owner of the SOX narrative, workflow, and relevant key controls.
• Responsible for OTC and related revenue KPIs, performance metrics, executive and management reporting dashboards, and operating targets.
• Will be managing and leading a team comprised of Director, Manager, and Staff.
• Analyze revenue results to explain the drivers and changes in the Balance Sheet and P&L. Assist FP&A in their forecasting.
• Lead the Revenue Close Process Improvement and Transformation projects.
• Foster, build and manage productive, initiative-taking business partnerships with cross-functional internal organizations including Sales, Revenue Cycle Management (claims), Client Success, Product, Marketing, Operations, Technology & Development, Corporate FP&A, Legal and IT.
• Work cross-functionally within the organization on new initiatives and special projects such as evolving revenue models, strategic partnership programs and new product launches.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

Yes

Required Qualifications Expected for Position

• 10+ years’ experience in accounting with a publicly traded company.
• Experience working within a healthcare organization.
• Experience with complex 606 revenue recognition transactions.
• Excellent knowledge of financial and other related systems (ERP, Oracle, Salesforce)
• A thorough understanding of U.S. GAAP.
• Proven leadership skills, with experience developing and building global teams
• Ability to communicate technical accounting requirements to a non-technical audience.
• Must have a Solution Delivery mindset in identifying, resolving, and/or partnering in issues and any companywide initiatives.

Preferred Qualifications Expected for Position

• A Bachelor’s degree in accounting and/or Finance, or a bachelor’s in science with related Accounting/Finance professional experience.
• Experience with a public accounting firm preferred.
• Excellent business judgment.
• Self-motivation and drive, with a passion for teamwork.
• Collaboration skills and the ability to partner with and influence cross-functional personnel.

Required license or credential needed to perform job: N/A

 
The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Work Environment                                       

☐ Office           ☒  Remote                 ☐ Hybrid (Office & Remote)

Travel: ≤10%

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

The base salary range for this position is $180,000 - $212,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.