Senior Director Product Operations - Remote

Company Description

PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration. With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress.

PayNearMe has over 200 employees, closed a $45M Series D round in June 2023, and is processing over $1B in payments monthly. We’re headquartered in Silicon Valley with our employees distributed all across the U.S. Help us solve our clients’ biggest payment problems.

As the Senior Director of Product Operations, you will be a key driver of growth and scalability at PayNearMe. Reporting to the Head of Product, you will oversee the operational aspects of the product development lifecycle, ensuring efficient processes, effective team management, and successful product releases. Your role will also focus on building, developing, and mentoring a high-performing team, fostering a culture of continuous improvement. Your strategic leadership will be crucial in aligning processes with business goals, promoting team growth, and maintaining high standards of excellence to achieve our company’s objectives.

Job Description

Process Creation and Optimization: 

• Develop and optimize end-to-end product development processes, ensuring efficiency and alignment with business goals.
• Define overarching playbook of functions and activities to be orchestrated as part of product launches, and standardize business processes, such as planning, product enablement and driving adoption, roadmap execution and reporting to facilitate and support product development.
• Develop, implement and continuously refine best practices, continuing education to improve product lifecycle management efficiency and effectiveness.

Data-Driven Decision Making: 

• Define key performance indicators (KPIs) for product operations and establish mechanisms for tracking and reporting.
• Analyze KPI data to identify areas for improvement and make data-driven decisions to optimize product processes.
• Support Product Management with data and analytic insights required to drive product adoption outcomes, improve product design/features, and keep a pulse on product health.

Product tooling management: 

• Define, implement, and manage the product management tool stack: roadmap development, task/project management, customer and user feedback, product analytics, product performance monitoring, experimentation, knowledge base, etc.

Team Collaboration and Growth: 

• Lead a high-performing product operations team, fostering a culture of collaboration, innovation, and continuous improvement.
• Setup and manage Product Management training and onboarding programs to support Product Management.
• Identify talent needs and provide ongoing mentorship and professional development opportunities.

Team Accountability: 

• Establish and maintain accountability frameworks to ensure team members meet project timelines and deliverables.
• Implement performance metrics and conduct regular performance reviews to drive continuous improvement.

Qualifications

• Leadership in Product Operations: 10+ years of experience in a leadership role within product operations, preferably in high-growth or fintech industries. 
• A proven track record of driving product operations strategies, improving product delivery efficiencies, and leading cross-functional teams.
• Deep understanding of product development lifecycles, agile methodologies and industry best practices.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Strong background in process optimization.
• Data-Driven Decision Making: Demonstrated ability to define and track key performance indicators (KPIs) relevant to product operations.
• Proven experience in using data and analytics to identify bottlenecks, enhance product lifecycle management, and inform strategic decisions to optimize processes.
• Strong Background in Product Development Frameworks and Tools: In-depth understanding and practical experience with frameworks and methodologies such as Agile, Scrum, or OKRs.
• Hands-on experience working with Jira, Confluence, and other collaboration tools to manage projects, track progress, and report on key milestones and outcomes.
• Adaptability and Problem-Solving: Proven ability to thrive in fast-paced, dynamic environments where priorities and projects may shift frequently. You should be able to anticipate challenges, proactively address risks and maintain focus on the strategic goals of the organization while solving operational issues.

Additional Information

Benefits

• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• Quarterly in-person team meet-ups (2-3 days, company paid)

Salary Range: $200,000 - $250,000

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

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Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/

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