Senior Director, Product, Caregiver Experience

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

Reporting to the Chief Product Officer, you will drive the innovation roadmap and market success of Spring Health’s suite of behavioral health provider platforms, including the Compass electronic health record.

What you’ll be doing:

• Lead cross-functional teams of product managers, data scientists, marketers, designers, and engineers to achieve rapid innovation, cost efficiency, solution differentiation, and market success
• Identify and pursue opportunities to leverage Spring Health platforms to expand the provider network and create new business opportunities
• Cultivate a high-performing product team, setting clear expectations, providing continual guidance and feedback, and fostering a culture of innovation, collaboration, trust, accountability, and growth
• Partner with clinical affairs, provider operations, and clinical operations to integrate clinical understanding, provider efficiency, patient safety, confidentiality, and compliance into the provider experience and roadmap
• Establish and track key performance indicators (KPIs) to measure the success and impact of product initiatives, using data-driven insights to inform decisions and optimize results
• Stay informed of industry trends, competitor products, and emerging technologies to inform and influence the product strategy and direction

What success looks like in this role:

• Deliver product improvements and innovation that directly:
• Increases provider satisfaction and share of practice committed to Spring Health
• Improves clinical outcomes
• Improves internal and external user efficiency
• Reduces unit cost of caregiver-facing solutions
• On-time delivery of committed roadmap priorities
• Achieve above-target Thriving Index scores for team members, across both solid-line and dotted-line reports

What we expect from you:

• Bachelor's degree in Business, Computer Science, Engineering, or a related field
• 6+ years of experience in product management and/or similar functions, with a proven track record of delivering …