Senior Director, Practice Operations, Primary and Specialty Care

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Senior Director of Practice Operations, Primary and Specialty Care will be responsible for the overall practice management of US care delivery operations for the P360, Nutrition, Dermatology service lines and will lead a team of Regional Practice Managers,  Practice Coordinators, and care team staff  to ensure the day to day success for a 50 state-licensed multispecialty telemedicine practice.

The Senior Director of Practice Operations will execute the strategic plans of the  P360, Nutrition and Dermatology practices creating a successful patient experience, provision of high quality clinical care, efficient care delivery operations, and financial performance of the various practices. This role requires decision making that will materially affect the overall division and the organization's financial objectives, performance objectives and strategic results.

This role will serve as a key collaborator with key external stakeholders and various departments across Teladoc Health, including Clinical Operations, Clinical Quality, Product & Engineering, Marketing / Sales, Analytics, Revenue Cycle, Legal & Compliance, Provider Relations and Credentialing to drive performance initiatives and metrics.

Essential Duties and Responsibilities

Responsible for supporting P360, Nutrition and Dermatology Practice Operations strategic goals through:

• Operational Management:
  • Oversees the daily operations of the virtual healthcare practice to ensure efficiency and effectiveness.
  • Actively lead and motivate care delivery operational team to optimize performance. Sets the tone for accountability and professionalism, both intra and interdepartmentally. 
  • Responsible for developing reporting and metric analysis to monitor performance and identify areas for improvement.
  • Advances operational business design to continually improve the products and services offered to patients.
  • Co-develop and implement strategic plans to enhance the practice's growth, financial health, and service quality.
• Staff Management:
  • Recruit, train, and evaluate the performance of staff to maintain a high-performing team.
  • Provide leadership and support to clinical and non-clinical staff, ensuring adherence to best practices, compliance and regulatory requirements.
  • Develops and complies with appropriate policies to be evaluated and maintained.
  • Collaborates with Product & Training Teams and ensures providers and care teams are educated on new processes and procedures to promote productivity.

• Patient Care Coordination:
  • Assists in managing the provider network across Teladoc Health Medical Group, P.A. (THMG) W2 employed, 1099 contractors and Third Party MSO vendors.
  • Ensure high standards of patient care and satisfaction by coordinating with healthcare providers and support staff.
  • Address patient concerns and feedback to improve service delivery.
  • Other duties, as needed.

Supervisory Responsibilities

Yes

Required Qualifications

• Master’s Degree preferred
• 7+ years of operational leadership in a multi-specialty practice in a clinic or ambulatory care setting
• Deep understanding and experience working in, developing and/or implementing integrated care models, value-based care models and population health management strategies.
• Comprehensive knowledge of virtual healthcare delivery systems, telehealth regulations, and digital health technologies.
• Demonstrated success in strategic planning, quality improvement, and managing healthcare clinical operations on a national scale.
• Exceptional leadership and team-building skills, with a proven ability to inspire and guide a diverse workforce across multiple states.
• Excellent communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders nationwide.
• Comprehensive knowledge of healthcare regulations, standards, and compliance requirements applicable across the United States.
• Ability to function in a fast-paced, high-pressured environment and to be able to meet deadlines under extreme pressure.
• Well-organized and a self-motivator with a high Say-Do ratio.
• Must be able to generate and summarize reports and documents.

The base salary range for this position is $175,000- $185,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.